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Job description
Description
Director of Front Office
We are seeking a dynamic and experienced Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This leadership role offers an exciting opportunity to oversee daily operations, enhance guest satisfaction, and drive service excellence within our organization. If you are a motivated professional with strong leadership skills and a passion for hospitality, we invite you to join our team.
Key Responsibilities
Oversee the daily operations of the front office, including reception, concierge, and guest services
Develop and implement policies and procedures to improve service quality and operational efficiency
Lead, train, and motivate front office staff to deliver outstanding customer service
Manage guest relations, handle escalations, and ensure guest satisfaction
Coordinate with other departments to ensure seamless service delivery
Monitor and analyze front office performance metrics and implement improvements
Ensure compliance with safety, security, and health regulations
Manage budgets, staffing levels, and resource allocation for the front office department
Requirements
Skills and Qualifications:
Proven experience in hospitality management, preferably in a leadership role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to handle guest complaints and resolve issues effectively
Knowledge of front office systems and reservation software
Strong organizational and multitasking skills
Ability to work under pressure and adapt to changing priorities
Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
Join our organization and be part of a vibrant team committed to delivering memorable experiences. We offer opportunities for professional growth, a collaborative work environment, and a competitive benefits package.
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.