Director of Front Office - Limelight Mammoth

Job description

Director of Front Office - Limelight Mammoth

Full-time

Job Location: Limelight Mammoth

Job category: Limelight Mammoth

Season: Year Round

Job Classification: Full-Time Regular

Compensation: USD 80,000 - USD 100,000 - yearly

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them.Each Limelight hotel isinspired by place, united by purpose, defined by you andset in the heart of elevated and unique locations, eachcarefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

For more information, visit or follow @limelighthotel on X,Instagramor Facebook.Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary

The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the Director of Operations.

The salary range for this position is $80,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until October 11, 2026.

Essential Job Functions/Key Job Responsibilities

Provide strategic leadership and direction for front office operations to ensure alignment with overall operational goals and brand standards

Oversee staff and guide supervisory practices including performance management, progressive discipline, and succession planning

Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs

Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions

Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines

Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns

Partner with Finance and Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets

Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols

Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives

Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements

Champion innovation and process improvement across Front Desk, Concierge and Guest Services

Other duties as assigned

Education & Experience Requirements

Bachelor's degree in Hospitality Management, Business Administration, or related field required

Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred

Valid driver’s license required

Knowledge, Skills & Abilities

Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices

Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels

Advanced proficient knowledge in Microsoft Office suite and hotel management systems

Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability

Strategic thinker with a problem-solving mindset and passion for elevating guest experiences

Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams

Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols

Flexible and adaptable to evolving business needs, including weekends, evenings and holidays

Demonstrated success in managing large, diverse teams and multi-departmental operations

Bilingual ability to speak both English and Spanish

Work Environment & Physical Demands

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

Regularly work indoors with no adverse conditions

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass

Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at .

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

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Worksite address

mammoth lakes, CA, 93546, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.