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Job description
Elevate Hospitality as Director of Front Office: Lead Exceptional Guest Experiences
Hyatt Place Austin Downtown
US - TX - Austin
Compensation: Starting at $67,000 per year plus bonus
Summary
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.
Responsibilities
What You’ll Do
Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Develop and implement department strategies that improve financial performance and guest satisfaction.
Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
Collaborate with other departments to drive alignment and communication for an optimal guest experience.
Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
What You’ll Bring
Previous front office leadership experience, preferably in a full-service hotel environment.
Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
Ability to develop and motivate teams while managing multiple operational priorities.
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
Proven ability to drive performance results and uphold hospitality standards.
Other information
What You Can Look Forward To
Day 1 Medical, Dental and Vision insurance
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Complimentary wellness tools
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.