Director of Growth & Client Services

Job description

The Director of Growth & Client Services is the senior leader responsible for growing the agency — through existing client relationships and through new business — and for building the team that delivers on both. This role leads the client services and business development functions and is accountable for the health, growth, and profitability of every account at Moncur.

The right candidate has deep agency experience across branding, digital marketing, advertising, and website development. They know how to scope, pitch, and deliver that work profitably. They've grown accounts, generated leads, won new business, and led teams through all of it. They understand that great client service isn't just responsiveness; it's anticipation, clarity, and follow-through. And they know that growing existing business and winning new business are two sides of the same coin — both require trust, strategic insight, and a team that consistently delivers.

This role is less about closing every deal personally and more about building a system and a team that consistently produces revenue — through expanding the accounts you already have and through new wins.

Responsibilities

Grow existing client relationships — partner with clients to expand scope, deepen trust, and create opportunities for account growth

Lead new business development — oversee lead generation, build and maintain a healthy pipeline, drive pitches and proposals, and close new accounts

Serve as the senior client advocate within the agency, ensuring work is delivered on time, on budget, and at the quality standard clients expect

Lead, mentor, and coach the Client Services team — set clear expectations, provide regular feedback, and create a real path for professional growth

Oversee scoping, estimating, and billing across all active accounts, with a clear eye on profitability and scope discipline

Partner with creative, strategy, and technology leads on technical projects — including website development and digital platform work — bringing enough subject matter fluency to lead scoping conversations, anticipate risk, and hold the line on budget and timeline

Proactively identify risks to client satisfaction, project delivery, or budget, and mitigate or elevate before they become problems

Drive continuous improvement in how the Client Services team scopes, delivers, and reports on work

Lead client-facing and internal meetings with clarity and efficiency

Contribute to agency-level strategic planning and operations

Requirements

8+ years of account management, business development, and team leadership experience in an agency environment

Demonstrated track record of growing existing accounts through trusted client partnerships and strategic account expansion

Demonstrated track record of winning new business — lead generation, pipeline development, pitching, and closing — in a B2B context

Experience scoping, estimating, and leading technical projects — particularly websites and digital platforms — with enough subject matter knowledge to keep teams and budgets on track

AI fluency in practice, not theory. You actively use AI tools in your daily work — research, writing, analysis, proposal development, client insight — and you can coach a team to do the same. You understand what today's tools can and can’t do, and you’re paying attention to where they’re headed.

Genuine commitment to team development — you like coaching, you give real feedback, and you take pride in watching people on your team grow

Strong strategic thinking paired with operational discipline — able to see the big picture while staying on top of the details

Excellent communication and interpersonal skills, with clients and with internal teams

Proactive, solutions-oriented mindset — you see problems coming and address them early

Bachelor's degree in business, marketing, communications, or a related field preferred

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Worksite address

detroit, MI, 48228, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.