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Job description
The Minnesota Zoo seeks a Director of Guest Engagement to lead the guest journey from ticketing to departure, aligning service excellence with operational efficiency and mission connection. The role directs the guest services, box office, and call center teams, oversees CRM and ticketing systems, and uses data to inform decisions that grow revenue and maximize visitor satisfaction.
Travel to multiple campus locations and a standard day shift are required; leadership in a union environment is
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.