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Job description
We are seeking a dynamic, service-driven General Manager to oversee all daily operations and ensure the club runs with excellence, efficiency, and authentic hospitality. The General Manager is the strategic and operational leader responsible for the overall performance of the club. This individual will oversee staff management, hospitality operations, financial performance, member services, events, facilities, and long-term planning. The GM fosters a culture of high-touch service, strong communication, and continuous improvement, ensuring every member and guest receives an exceptional, personalized experience.
Responsibilities: Provide hands‑on leadership and daily oversight for all club operations, including dining, events, front‑of‑house, facilities, member services, and recreation areas
Develop and implement operational policies, procedures, and service standards that reflect the club’s brand and culture
Serve as the primary point of contact for membership inquiries, member relations, and issue resolution
Work closely with ownership/board leadership to align on strategic goals, budgeting, and long‑term planning
Recruit, train, schedule, and manage a high‑performing team across all departments
Foster a positive, professional, and collaborative work environment rooted in exceptional service
Ensure compliance with all employment laws, safety protocols, and operational standards
Oversee day‑to‑day member interactions, ensuring warm, responsive, and consistent service
Work with Executive Chef to manage food & beverage operations in partnership with culinary leadership, ensuring quality, presentation, and service standards are maintained
Develop and execute seasonal programming, special events, and member activities that enhance community engagement
Address member feedback promptly and professionally, maintaining a high retention rate and an elevated member experience
Manage operating budgets, monthly financial reporting, forecasting, and cost controls
Maintain property standards, ensuring that all spaces are safe, clean, well‑maintained, and reflective of the club’s aesthetic
Oversee maintenance schedules, capital projects, and service contractors
Ensure the club remains compliant with health, safety, liquor, and regulatory requirements
Requirements: 5–10+ years of leadership experience in private clubs, boutique hotels, luxury hospitality, ranch/resort operations, or similar environments
Proven ability to oversee multi‑department operations with a hands‑on, service‑driven approach
Strong financial acumen, including budgeting, forecasting, and cost control
Exceptional interpersonal and communication skills; able to build relationships with a diverse membership community
Experience hiring, training, and managing teams in high‑touch service settings
Creative, solutions‑oriented thinker comfortable working in a dynamic and entrepreneurial environment
Familiarity with mountain/western hospitality, ranch environments, or rural luxury settings preferred but not required
Schedule
Full‑time, on‑site role with a flexible schedule. Weekend, holiday, and evening availability is expected as part of leading hospitality operations.
Compensation
Competitive salary package depending upon experience.
Location
Cody, WY
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Food and Beverage Services
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Worksite address
cody, WY, 82414, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.