Director of Hospitality and Premium Experiences

Job description

The Director of Hospitality & Premium Experiences serves as the departmental leader for hospitality operations and development communications. This position oversees all premium hospitality spaces, game-day hospitality operations and staffing while ensuring a best-in-class experience for Kansas Athletics donors and guests.

Lead all Development hospitality operations and premium experience initiatives;

Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences;

Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team;

Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction;

Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions;

Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution;

Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups;

Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management;

Oversee the hospitality budget, working with the gift administrator to process payments;

Recommend and implement strategies to increase donor engagement and operational efficiency;

Other work-related duties as assigned by the Athletics Director or their designee.

Qualifications

Required Qualifications:

Bachelor's degree from an accredited college or university;

Minimum two years full-time work experience in a professional office setting, preferably including hospitality, events, or development communications;

Demonstrated proficiency using the Microsoft Office suite (Excel, Word, etc.);

Demonstrated excellent verbal and written communication skills;

Demonstrated organizational skills with the ability to multitask;

Experience successfully dealing with the public while providing exceptional customer service;

Prior experience supervising staff, student workers, or graduate assistants;

Self-starter that takes a proactive approach to work;

Ability and willingness to travel as needed;

Ability and willingness to work occasional evenings, weekends, and holidays, as needed;

Knowledge of and commitment to NCAA rules.

Preferred Qualifications:

Previous event and/or hospitality work experience in a collegiate athletics environment;

Master's degree from an accredited college or university.

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Worksite address

lawrence, KS, 66045, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.