Director of Implementation Management

Job description

Guild is hiring a Director of Employer Partner Implementation Management (EPIM). In this role you will lead a high-performing team responsible for the seamless delivery of Guild’s product suite to employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique vista across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future

As a leader in Guild’s Operations team, you will guide the implementation function by fostering team excellence, representing EPIM in cross-functional initiatives, and driving end-to-end solutions that deliver measurable outcomes

Lead and inspire a team of EPIM managers and senior managers, driving a culture of excellence, accountability, and continuous learning

Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives

Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement

Represent EPIM in cross-functional forums and contribute to co-creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes

Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes

Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes

Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed

Lead and oversee the successful delivery of high-impact, complex implementation projects that align with Guild’s strategic goals. On an as needed basis, directly lead implementations to help with load balancing or capacity needs

Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities

Foster an inclusive and growth-oriented team culture that prioritizes belonging, diversity, and collaboration

Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies

Own crisis and issue management for the EPIM portfolio, serving as the primary escalation point across the full spectrum of stakeholders from executive sponsors to day-to-day benefits administrators

Partner closely with Sales and Employer Partnerships to balance deal momentum with rigorous technical discovery, bringing commercial instincts to decisions about where to move fast and where to slow down for a durable, error-proof solution

Maintain deep technical fluency in Guild’s implementation methodology and playbooks, using that expertise to coach the team and evolve our standards

Benefits

Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services

Education benefits and tuition assistance to help your future development and growth

Equity stake in the company providing ownership and a path to future earnings (when we succeed, we all benefit)

free one-on-one coaching with a certified financial planner, a platform with budgeting tools, investment and equity management center and many more financial resources through Origin (we believe financial literacy not only supports you personally, but also has a lasting impact in creating positive generational wealth practices)

Employee Assistance Fund for unforeseen crises, disasters, and/or personal hardships and you need a little extra financial support (funded by the company and fellow Guilders to create a community of support)

legal support and resources to navigate complicated situations like estate planning name changes, immigration, and more

401(k) plan with a range of diverse investment options and personalized retirement advice

Multiple paths to meet educational and professional goals

Fertility benefits built into all of our medical plans

A $10,000 family planning fund to take care of costs that aren’t covered by the medical plans like adoption, surrogacy, and egg freezing expenses

12-20 weeks of paid leave and a ramp-up program for Guilders to ease back into work after an extended time away

An additional 3 weeks of paid leave if you are going through the adoption, surrogacy, or foster process to use prior to your child’s arrival/placement to prepare and attend necessary meeting

Inclusive guidance and support as you go through your family planning journey through Cleo

Our on-site childcare center, The Beehive, offering care for children 3 months-6 years of age for employees and their friends and family members located in Colorado

Personalized 1:1 support for anyone on the parenthood journey with access to a network of clinicians, experts, and specialists through Cleo

80 hours of low cost ($2/hr) emergency backup care for times employees unexpectedly find themselves without primary care for the ones they are responsible for

Dedicated support in finding background-checked care providers to assist with child care, elder care, and chronic care needs through Helpr

The ability to bring an actively nursing child and companion on work related trips

Inclusive, affordable medical and behavioral healthcare when you need it

Open PTO is available so Guilders can rest, recharge, and bring their best selves to work

10 Holidays including a collective week off over the 4th of July plus 5 floating holidays for cultural and religious events you celebrate

Our leave policies are there to support employees and offer 12 weeks of fully paid medical, non-birthing parent, and caregiving leave as of day one of employment while birthing parents receive 18-20 weeks of fully paid leave

Up to 10 days of bereavement leave

Once Guilders reach 4.5 years of service, they are eligible for a 5-week fully paid sabbatical leave

8 sick days

Up to 10 days of jury duty

Superior communication and influencing skills, particularly in client-facing and escalation scenariosData-driven decision-making skills, with a focus on process improvement and innovationExceptional leadership and coaching skills, with experience managing high-performing teamsProficiency in cross-functional collaboration and stakeholder engagementAdvanced strategic planning and organizational management expertise5+ years in client facing roles, managing decisions and conversations that involve a blend of operational and financial impactProven ability to develop and implement metrics and systems to monitor and improve team outcomesDemonstrated success in leading cross-functional initiatives and delivering large-scale, complex projects5+ years of people and team leadership experience with a proven track record of talent development5+ years of project management, implementation, or operations leadership rolesStrong track record of building relationships with senior leaders and influencing strategic decisions

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Worksite address

denver, CO, 80285, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.