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Job description
Independence Pet Holdings, Inc. is seeking a Director of Service Operations – Contact Center to lead and scale insurance contact center operations across channels, delivering policyholder experiences and regulatory-compliant performance.
Hybrid in Scottsdale, AZ or Chicago, IL; requires 10+ years in contact center leadership and strong cross-functional collaboration. The role emphasizes coaching managers, setting operating rhythms, driving improvements in CSAT, first-contact resolution, and cost
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.