About this opportunity
Riverside Recruiting lists this Director of IT Field Support opportunity in independence township, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
Director of IT Field Support
$125,000 to $155,000 + up to 10% bonus
20% overnight travel for first 6 months
10% overnight travel afterward
Independence, Ohio
Company
25 days of PTO + paid holidays
Medical, dental, vision insurance
401k including company matching
Solid leadership with core values
Established reputation, major growth
Laid-back culture with open door policy
High visibility, make a difference
Employe recognition and awards
Employee assistance program
Discounted child care
Role
Lead multiple dispersed teams
Oversee IT Field Support group
Travel to meet with managers / clients
Propose solutions to improve processes
Lead, coach, and mentor Field Support Managers
Develop KPIs for Managers to evaluate their teams
Build partnerships with vendors and hold them accountable
Ensure optimal IT support experience throughout all locations
Meet business timelines, establish and measure required SLAs
Ensure solutions meet requirements for security, portability, and performance
Foster a culture of service excellence, accountability, and continuous improvement
Oversee performance management, professional development, and succession planning
Required
Ability to travel
Vendor management
Director title or above
Charismatic leadership traits
Results oriented and goal driven
Managing multiple teams simultaneously
Ability to think independently and contribute
Self-motivated and collaborative team player
Ability to successfully multitask and prioritize
Highly organized with attention to detail
Ability to pass background checks
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.