About this opportunity
ASCENDING lists this Director of IT Operations (Support, Infrastructure & Applications) opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IT Director, Direct-Hire
Location: New York City, NY (Maiden Lane / Wall Street)
Work Model: Onsite 5 days a week for the first 60 days; transitioning to a hybrid model of 4 days onsite per week thereafter.
Additional Locations Supported: Manhattan, NY; Irvine, CA; Miami, FL; PA
About the Role
We are seeking a hands-on, business-minded IT Director for our client to regain control of their IT operations, reduce the overdependence on outsourced vendors, and build a proactive, scalable technology function.In this role, you will be the strategic and operational leader of our technology environment. You will be tasked with stabilizing current IT operations, leading a secure cloud transformation, and driving the automation of manual legal and business workflows. The ideal candidate is a "straight-talker" who can bridge the gap between complex infrastructure concepts and practical business solutions, collaborating effectively with attorneys, support staff, and firm leadership.
Key Responsibilities
Strategic Leadership & Transformation
Develop and own a scalable technology roadmap that aligns with the firm’s growth and long-term vision.
Transition the IT department from a reactive support model to a proactive, service-oriented function.
Create and maintain comprehensive IT documentation, including application inventories, hardware/software update roadmaps, ticket tracking trends, and security action plans.
Provide clear, jargon-free reporting to firm leadership regarding IT priorities, project statuses, and systemic issues.
Vendor & Operations Management
Take ownership of outsourced IT and cybersecurity vendor relationships, holding them accountable to SLAs and contract terms.
Bring critical operational knowledge back in-house to reduce over-reliance on external managed service providers.
Oversee daily IT operations, managing internal staff (including a long-tenured IT Manager and support personnel) while fostering a collaborative, accountable team culture.
Process Automation & Systems Integration
Evaluate current disparate systems across multiple offices and implement a centralized, standardized structure.
Drive workflow automation to solve highly manual legal and administrative processes, including new matter intake, conflict checks, client/matter setup, and complex billing workflows.
Connect multiple existing applications to eliminate duplicate data entry and manual scanning/editing.
Infrastructure, Cloud & Cybersecurity
Lead the firm’s transition to a secure, cloud-based infrastructure, leaning heavily into the Microsoft and Azure ecosystems.
Oversee infrastructure operations, ensuring high application visibility, reliability, and system performance.
Manage modern device management initiatives, including Intune and MDM/MAM deployments.
Ensure rigorous cybersecurity oversight, implementing necessary security actions following cyber assessments and penetration tests.
Required Skills & Experience
Balanced Technical Expertise: A blended background consisting of roughly 50% application engineering/management and 50% infrastructure oversight.
Cloud & Infrastructure: Proven hands-on experience driving cloud transformation, specifically within Microsoft Azure, Microsoft 365, Intune, and MDM/MAM environments.
Workflow Automation: Strong background in systems integration and business process automation, ideally within a legal or professional services environment.
Project Management: Demonstrated ability to run technical project delivery. (PMP certification is a plus, but practical delivery experience is required).
Vendor Negotiation: Strong track record of managing enterprise vendors, auditing contracts, and ensuring firm-first accountability.
Helpdesk Management: Experience modernizing helpdesk/ticketing systems, implementing preventative maintenance, and tracking issue trends.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.