About this opportunity
Arrivia, Inc. lists this Director of IT Service Desk & AI-First End-User Support opportunity in scottsdale, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
arrivia seeks a Director of IT Service Desk & End-User Support in Scottsdale to lead a global, 2,000-employee service desk and end-user computing team. This build role will drive AI-first self-service, automate workflows, and set the standard for employee technology experience.
The role requires ITIL v4, ITSM expertise (ServiceNow/Jira), and hands-on endpoint management with Intune/SCCM/Jamf. You will report to the EVP of IT Operations and shape flagship programs and metrics.
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.