About this opportunity
Moonlight Basin lists this Director of Lodging and Residential Services opportunity in big sky, Montana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.
As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.
Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.
Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.
The Opportunity
The Director of Lodging will lead the residential services team in a fast-paced, luxury environment at Moonlight Basin in Big Sky, MT. This role serves as the key liaison between luxury vacation membership clubs, the service team, residents, and members — driving an exceptional residential experience through strategic leadership, operational excellence, and a strong service culture.
Resident Experience & Relationships
Enhance and refine the existing service culture between residents and staff
Build rapport through daily interactions and curated resident events
Provide timely response and resolution to escalated resident matters
Maintain superior attention to detail in the interior and exterior presentation of all residential properties
Establish and grow relationships with existing owners, members, and real estate prospects to expand the residential portfolio
Operations & Facilities
Oversee daily building operations, ensuring preventative maintenance is scheduled and completed
Ensure work orders are completed in a timely and efficient manner
Oversee housekeeping operations across residential and public spaces to ensure seamless daily performance
Coordinate daily with leasing and operations teams to optimize the owner and guest experience
Ensure all routine and annual inspections and services are performed as required
Routinely forecast operational needs for staffing, equipment, and facilities on a 1, 3, and 5-year horizon
Create, implement, and manage a property-level budget
Review, code, and approve invoices using Adaptive in alignment with budget criteria
Perform account reconciliation including ledger review and owner statements
Develop and maintain revenue strategies for each home, neighborhood, and portfolio
Provide regular market and portfolio updates on key KPIs and upcoming pacing
Assist in developing new service offerings to grow ancillary revenue streams in Residential and Housekeeping
Identify, create, and gain approval for SOPs, MOPs, and best practices for service and leasing teams
Create agendas and lead weekly and monthly team meetings
Track daily, weekly, and monthly analytics from surveys, work order systems, and other sources to drive operational improvements
Stay ahead of market trends and implement necessary tech stack and service offerings
Ensure a consistent seasonal marketing strategy for each home and portfolio
Develop and grow key leaders within the residential and housekeeping departments
Continue to foster a strong residential work culture to support employee retention
Lead broader resident communications related to property-wide initiatives as directed by senior leadership
Proficient in English reading, writing, and comprehension; additional language skills are a plus
Strong verbal and written communication skills with the ability to effectively interact with team members, leadership, vendors, residents, and members
Sound numerical and analytical skills, including the ability to support cost controls, manage par levels, and oversee inventory
Proficiency in property management software, inventory systems, and standard business applications including Microsoft Office Suite and relevant POS or operational platforms
Adept at navigating complex interpersonal situations with tact, diplomacy, and professionalism, particularly in high-pressure or guest-facing environments
Ability to adapt to variable seasonal volume demands across winter and summer seasons, with strong planning and execution skills
Qualifications
Bachelor's degree in Business Administration or equivalent experience
Property management license, or ability to obtain within 6 months of start date
Proven ability to interact effectively with diverse groups of residents, owners, and team members
Strong conflict resolution and mediation skills
High attention to detail with excellent oral and written communication skills
Ability to work both independently and collaboratively in a team environment
Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Maintains a professional demeanor at all times
Flexible availability including evenings, weekends, and holidays as business demands
Supervisory Responsibilities
Director of Housekeeping
Assistant Director of Housekeeping
Assistant Director of Lodging
Assistant Director of Residential Services
Reservation Specialists
Property Managers
Benefits of Employment
Annual discretionary bonus
Matching 401(k) with match and no vesting schedule
Short- & Long-Term Disability and Life Insurance paid for by the company
Matching 401(k) with match and no vesting schedule
Complimentary meal per shift
Wellness program
End-of-season discounts on our retail store items
Employee housing options available
Working Conditions
This position is based onsite at Moonlight Basin in Big Sky, MT, with a combination of office-based and property-wide responsibilities. The Director of Lodging can expect to spend a significant portion of their time moving throughout residential properties, common areas, and facilities as part of daily operations.
Schedule will vary based on business needs, including evenings, weekends, and holidays during peak seasons
Must be comfortable working in both indoor office environments and outdoor conditions year-round, including exposure to cold temperatures, snow, and varying terrain typical of a mountain resort setting
Fast-paced, high-expectation environment with frequent interaction with residents, owners, members, and staff
Occasional travel may be required for vendor meetings, industry events, or off-site training
Ability to remain composed and professional during high-pressure situations, including escalated resident matters or peak operational periods
Seasonal volume fluctuations between winter and summer require flexibility and strong adaptability
Physical Requirements
While this is primarily a leadership role, the physical demands of overseeing a luxury residential portfolio in a mountain resort environment require the following:
Ability to walk, stand, and move throughout the property for extended periods of time
Comfort navigating outdoor terrain in varying weather conditions, including snow, ice, and uneven surfaces
Ability to occasionally lift or carry items up to 25 lbs
Sufficient visual acuity to inspect residential properties and review detailed documentation
Ability to remain seated for extended periods when performing administrative, financial, or computer-based tasks
Clear verbal communication ability required for frequent interaction with residents, staff, and vendors
Disclaimer
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.
By signing, I acknowledge that I have read and understand the duties, responsibilities, competencies, disclaimer and other requirements as outlined in this job description.
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Worksite address
big sky, MT, 59716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.