Director of Luxury Customer Experience

Job description

Ben Bridge Jeweler is seeking a Director of Customer Experience to lead end-to-end customer journeys across stores, digital channels, and service centers. The role reports to the VP of Brand & Customer Experience and drives a customer-centric culture with partners to deliver elevated interactions.

You will shape strategy, oversee brand standards, and collaborate across merchandising, marketing, and operations to enhance loyalty and revenue in a luxury retail environment.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.