About this opportunity
Hill Physicians Medical Group lists this Director of Member Experience & Engagement opportunity in san ramon, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hill Physicians Medical Group seeks a Director of Customer Service and Engagement to lead a large team and advance member experience. The role focuses on customer service operations, engagement initiatives, and strategic CX improvements across the organization.
Responsibilities include managing the contact center, driving performance against KPIs, and aligning with IT and analytics teams to optimize member data and outreach tools. Strong leadership and healthcare familiarity are essential.
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Worksite address
san ramon, CA, 94583, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.