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Job description
The YMCA of Greater Richmond seeks a Service Delivery Director of Experience to lead operations and strategic initiatives across member experience areas such as membership and wellness. This role builds leadership, manages labour and operating budgets, and sets service standards that shape every member touchpoint under their leadership.
The role requires hands-on presence with a weekly front-line commitment, availability during opening, closing, evenings and weekends, and collaboration with
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.