About this opportunity
Club Managers Association of America lists this Director of Membership opportunity in annapolis, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title
Director of Membership
Position Summary
The Director of Membership and Marketing provides strategic leadership and full ownership of the Club’s membership and marketing functions, including membership planning, analytics, engagement, financial performance, and marketing initiatives. This role ensures the Club maintains a full and engaged membership while supporting the member experience from prospective candidate through long-term retention. The Director develops, implements, and continuously refines strategies to support membership growth, retention, engagement, and revenue goals, using data-driven insights and trend analysis to guide decisions. In collaboration with internal teams, the Director helps with targeted marketing and communications initiatives, promotes member engagement through programming, and ensures alignment with the Club’s mission, policies, and desired membership composition. This role also drives operational effectiveness by overseeing key processes, budgets, and forecasting while maintaining high standards of professionalism, confidentiality, and member satisfaction. As a strategic partner to the Board, committees, and leadership team, the Director contributes recommendations and initiatives that strengthen the Club’s membership function, enhance the member experience, and support the long-term sustainability and vitality of the Club.
Key Responsibilities
Strategic Membership Planning & Composition
Membership Analytics, Data & Reporting
Member Experience, Engagement & Lifecycle Management
Marketing & Communications – Cross collaboration with other departments
Financial Planning, Forecasting & Operational Effectiveness
Governance, Administration & Compliance
Leadership, Collaboration & General Operations
Candidate Qualifications
Experience & Industry Knowledge - Minimum of 5 years of experience in membership, hospitality, or a related field, with a strong understanding of membership-based organizations and service-driven environments.
Strategic Thinking & Analytical Ability - Demonstrated ability to analyze data, identify trends, and translate insights into actionable strategies and recommendations that support organizational goals.
Communication - Excellent written and verbal communication skills, with the ability to present information clearly and professionally to members, staff, leadership, and the Board of Governors.
Technology & Systems Proficiency - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with CRM systems (e.g., Clubessential) required. Familiarity with design and marketing tools (e.g., Adobe, Canva, InDesign, Jotform) preferred.
Leadership & Collaboration - Ability to work collaboratively across departments while also demonstrating initiative and independent ownership of responsibilities. Maintains a professional presence and builds strong working relationships with staff, leadership, and membership.
Confidentiality & Professionalism - Exercises sound judgment and maintains strict confidentiality when handling sensitive member and Club information. Represents the Club with professionalism at all times.
Organization & Project Management - Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and administer both strategic initiatives and operational responsibilities effectively.
Decision-Making & Initiative - Demonstrates independent judgment, critical thinking, and the ability to prioritize and execute work with minimal direction while proactively identifying opportunities for improvement.
Member-Focused Mindset - Strong interpersonal skills with the ability to engage a diverse membership and stakeholder group, providing a high level of service and responsiveness while balancing organizational priorities.
Educational Requirements
Not specified.
Salary Range
$90,000.00 to $109,999.00
Other Benefits
Health, dental, vision, HRA, FSA, Club funded Life, AD&D and LTD, 401(k) with company match, Paid time off, flexible work schedule, continuing education opportunities and tuition reimbursement available.
Salary is negotiable depending on experience.
Equal Opportunity Employer.
Contact Information
Mercedes Bucelato
Director of Finance
2 Compromise Street
Annapolis, MD 21401
Phone:
Email:
#J-18808-Ljbffr
Worksite address
annapolis, MD, 21403, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.