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Job description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a
Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Director of Membership Experience , you’re not just driving growth and retention of club memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Director of Membership Experience , you’re not just driving growth and retention of club memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you'll do during a typical day:
Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents
Develop and implement Sales & Marketing Strategies
Maintain Sales Database
Define local, regional and national target markets for prospective members
Create and maintain Club collateral
Review documents, pricing, existing sales and marketing strategies
Analysis and management of prospective membership demographics, prospects lists and rejection list.
Plan, organize and implement prospective member events
Create and maintain comprehensive member Club communications coordinate member activities, programs and publication of member newsletter
Maintain website in collaboration with the resort marketing office.
Act as membership liaison to the Resort Executive Committee
Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership
Assist and direct in new member orientation
Resolve member issues
Establish and track members’ spending statistics
Define Club organizational chart and job descriptions
Supervise and manage the Club Sales Manager, Club Service Coordinator, Club Concierge and assist CFO in management of Member Billing Coordinator.
Develop Club policies and procedures including S.O.P’s training tools for the Club team
Attend New Hire Team Member Orientations to introduce your functions
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next
Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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Worksite address
coronado, CA, 92118, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.