About this opportunity
ReturnPro lists this Director of Network Operations opportunity in town of florida, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: FL Miami - Aventura, FL 33180
Position Type: Full Time
Job Shift: HQ: Standard 9am to 6pm
Position Overview
ReturnPro is seeking a Director of Network Operations to lead the performance, scalability, and coordination of daily operations across our multi-site supply chain network. This role is responsible for driving operational consistency, balancing capacity across facilities, and ensuring the network can flex effectively to meet changing demand. The Director will oversee facility leadership, standardize operating procedures, partner closely with Technology and Infrastructure teams, and help shape the strategy around warehouse systems, automation, and data-driven operations. This is a highly cross-functional leadership role focused on stability, efficiency, and scalable growth.
Responsibilities
Oversee daily operational performance across multiple facilities
Manage and develop facility managers, ensuring strong execution, accountability, and alignment
Establish consistent operational expectations across sites
Serve as the central coordination point for network-wide operational priorities
Lead network-level capacity planning to ensure facilities are optimized for volume, labor, and space utilization
Shift workload across facilities to maintain balance and reduce strain during volume fluctuations
Collaborate with Sales, Supply Chain, and ReCommerce leaders to anticipate demand changes
Build and execute strategies for peak seasons and volume surges
Develop scalable playbooks for labor ramp-up, overflow management, and throughput optimization
Ensure the network is prepared for rapid growth and client expansion
Partner with site leaders to drive adoption and continuous improvement
Partner with Technology teams to ensure strong utilization and integration of warehouse management systems
Drive data visibility, reporting consistency, and performance tracking across facilities
Support system enhancements that improve operational accuracy and productivity
Collaborate with Technology and Engineering teams to support automation initiatives
Support implementation and adoption of new operational technologies
Partner with IT and Infrastructure teams to ensure facilities are properly supported
Ensure operational needs are aligned with system uptime, connectivity, hardware, and technology requirements
Escalate and help prioritize infrastructure investments that support operational performance
Qualifications
Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or related field (MBA preferred)
10+ years of experience in multi-site operations leadership within supply chain, logistics, or warehouse environments
Proven experience managing facility leaders and scaling operations across multiple locations
Strong background in capacity planning, network optimization, and performance management
Experience with WMS platforms and data-driven operational management
Exposure to automation initiatives and process optimization strongly preferred
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.