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Job description
Director of Operations – Health & Welfare Benefits
Los Angeles, CA | Hybrid (3 days onsite / 2 days remote)
Monday–Friday | 9:00 AM–5:30 PM PST
$125,000–$150,000 base salary + comprehensive benefits
We are partnering with a mission-driven organization serving thousands of employees and their families through a dedicated health and welfare benefits plan to identify an experienced Director of Operations.
This is a highly visible leadership opportunity for an operations professional who understands health plans, employee benefits, member services, compliance, and organizational operations and is excited to make a meaningful impact on the people the organization serves.
About the Role
The Director of Operations will oversee the day-to-day administration and operational effectiveness of a benefits plan and administrative office. This individual will provide strategic and hands‑on leadership across plan administration, member and employer services, technology, facilities, vendor management, compliance, and staff development.
You will work closely with executive leadership, internal teams, external partners, vendors, and a Board of Trustees to ensure the organization operates efficiently, compliantly, and with a strong focus on participant and employer experience.
Key Responsibilities
Lead day-to-day administration and operations of the benefits plan and administrative office
Analyze operational data, metrics, and performance and develop recommendations for improvement
Oversee technology systems, vendors, software providers, data security, and operational controls
Lead and improve member and employer services, including call center operations, appeals, complaints, and issue resolution
Ensure participant communications, notices, policies, procedures, and documentation are accurate and compliant
Identify and implement process improvements to enhance service quality and operational efficiency
Oversee facilities, property management, workplace safety, maintenance, and contracted services
Recruit, hire, train, coach, and develop staff
Partner with leadership, legal counsel, vendors, and other functional areas on strategic and operational initiatives
Coordinate and participate in Board of Trustee meetings, including agendas, materials, minutes, and follow‑up
Support short‑and long‑term strategic, operational, and administrative planning
Manage external relationships, contracts, and service agreements
Travel occasionally as needed
What We're Looking For
Required:
3–5+ years of experience in a health plan or employee benefits call center in a Manager‑level role
Bachelor's degree in healthcare administration, business, operations, or a related field, or equivalent experience
Strong business acumen and analytical skills
Experience interpreting and auditing information, policies, and regulatory requirements
Strong proficiency with Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, and Teams
Experience overseeing IT systems, technology vendors, office systems, facilities, property management, workplace operations, or related vendor services; ability to establish operational standards, monitor performance, manage issues, and identify opportunities for improvement.
Preferred:
Project management experience in a growth‑oriented environment
Extensive knowledge of employee benefit plans and regulations, including ERISA, DOL, IRC, HIPAA, and ACA
Experience with plan design and interpretation
Board‑level meeting coordination and executive‑level administrative support
Experience managing IT systems, vendors, document management, and office technology
Experience in a Taft‑Hartley or collective bargaining environment
CEBS, IFEBP, project management, or Six Sigma certification
We're looking for someone who is:
Strategic – able to turn complex information and data into practical, measurable action plans
Analytical – comfortable researching, auditing, interpreting data, and developing recommendations
Solutions‑oriented – able to assess problems, develop options, and drive resolution
Highly organized – capable of managing multiple complex priorities and deadlines
Collaborative – comfortable working across teams and with leadership, vendors, legal partners, and stakeholders
An effective communicator – confident in both written communication and presentations
Proactive – someone who anticipates needs and takes ownership rather than waiting to be directed
Mission‑driven – motivated by the opportunity to directly improve benefits and services for the people an organization serves
$125,000–$150,000 base salary, with potential flexibility for an exceptional candidate.
The organization offers a comprehensive benefits package including medical, dental, vision, prescription coverage, 401(k), pension, life and AD&D insurance, paid holidays, personal and sick time, vacation, legal services, and an employee assistance program.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.