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Job description
Director of Operations – Automotive Industry
TRIGO Global Quality Solutions is seeking to fill a Director of Operations position in the Metro Detroit area.
Overall Purpose
Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region
Ensure financial, sales, and operational targets/KPI are met
Creates, supports, and demonstrates commitment to the company Quality Policies & QMS
Reports to
General Manager
Responsibilities
Maintain and develop solid relationships with key contacts at anchor and OEM accounts
Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
Monitoring competition (services, prices...) at regional level
Assist Sales with bringing on new business opportunities (hunting)
Operations
Review working practices to ascertain if it is successful and if not, devise an alternative
Frequent site visits/audits to ensure high level performance and customer satisfaction
Motivate teams and organize appropriate training
Ensure compliance with established KPI
Ensuring continuous improvement to optimize services provided and region efficiency
Demonstrates commitment to reduce the risk of workplace accidents
Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management
Ensuring asset and staff availability throughout region for maximum performance
Promote positive changes throughout organization
Develop new processes and procedures that improve services while controlling costs
Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI
Technical
Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
Pulling technical resources when needed to anticipate and fully address client needs
Provide technical support and advice to customers and operations teams
Support development of technical expertise at regional level
Hard Skills
Full proficiency in local language
Proficiency in English
Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook
Work Instruction Writing
Global team spirit Team player
Caring for people
Open-minded
Reactive
Resilient to pressure
Rigorous
Client oriented
Reliable & trustworthy
Flexible
Initiative Autonomous
Innovative
Daring
Overall recommendations
7+ years of work experience in automotive and/or manufacturing
Operational/Quality background with overview capabilities
Management responsibilities (operational and HR)
Exposure to client relationship
Education background
Overall recommendations
4-year degree in Business/ Management or related field
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.
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Worksite address
warren, MI, 48091, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.