About this opportunity
24 Seven Talent lists this Director of Operations opportunity in beverly hills, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We’re looking for a hands‑on, strategic Director of Operations to own and optimize day‑to‑day operations across a fast‑growing consumer brand.
This individual will oversee 3PL and fulfillment, logistics and freight, inventory, customer service, returns, wholesale operations, and operational systems . The ideal candidate is a proactive problem solver who can identify issues before they impact the customer, establish scalable processes, and hold both internal teams and external partners accountable.
What You’ll Do
Own operational execution across DTC, retail, wholesale, gifting, and alternative sales channels
Manage and optimize the 3PL relationship, including fulfillment performance, inventory accuracy, shipping SLAs, receiving, and costs
Oversee domestic and international logistics and freight, ensuring inventory arrives on time and within budget
Maintain visibility into inventory, open orders, backorders, fulfillment issues, and launch readiness
Oversee the Customer Service function, establishing KPIs around ticket volume, response times, resolution times, customer sentiment, and staffing
Own returns and reverse logistics, identifying opportunities to improve both the customer experience and operational efficiency
Build scalable processes and infrastructure to support the company's wholesale business
Partner closely with Planning, Production, E‑Commerce, Finance, Marketing, and Customer Service
Establish operational KPIs, reporting, SOPs, and accountability
Identify recurring bottlenecks and implement long‑term solutions rather than temporary fixes
Own and optimize operational systems across Shopify, 3PL platforms, returns, shipping, fraud, taxes/duties, and ERP
Support the implementation and onboarding of a new ERP system
Lead operational readiness for product launches, ensuring inventory, fulfillment, systems, and customer support are prepared ahead of launch
What We’re Looking For
Strong operations leadership experience within a DTC, e‑commerce, retail, apparel, fashion, or consumer brand
Deep experience managing 3PLs, fulfillment, inventory, logistics, and freight
Experience overseeing or partnering closely with Customer Service
Strong understanding of Shopify and e‑commerce operational systems
Experience building SOPs, KPIs, reporting, and scalable operational processes
Comfortable troubleshooting complex operational and systems issues
Strong cross‑functional leadership and vendor‑management skills
Experience with ERP implementation or integration is highly desirable
Highly proactive, analytical, organized, and comfortable operating in a fast‑paced environment
What Success Looks Like
You’ll create an operation where inventory is accurate, orders ship on time, launches are operationally prepared, vendors are held accountable, customer issues are addressed quickly, and teams have the systems and information they need to execute effectively.
This is an opportunity for someone who enjoys building structure, solving complex problems, and creating scalable operations within a growing consumer business.
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Worksite address
beverly hills, CA, 90211, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.