About this opportunity
SmartBill Corp lists this Director of Operations opportunity in columbus, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Director of Operations plays a critical leadership role in overseeing and optimizing the company’s operational functions while ensuring the organization delivers exceptional value to its clients. This role is responsible for leading cross-functional teams, improving operational processes, and driving strategic initiatives that strengthen our position as a trusted partner to our clients rather than simply a vendor.
The ideal candidate is a strategic and results-driven leader who can align operational performance with client success outcomes. This individual will help shape the operational infrastructure that supports strong client relationships, scalable growth, and continuous improvement across the organization.
The Director of Operations will collaborate closely with senior leadership, product teams, and client-facing departments to ensure operational strategies support both business objectives and long-term client success.
Requirements
Key Responsibilities:
Strategic Planning & Operational Leadership Collaborate with executive leadership to develop and implement operational strategies aligned with company growth and client success objectives
Evaluate operational performance and identify opportunities to improve efficiency, scalability, and service delivery
Translate strategic business goals into actionable operational plans and measurable outcomes
Drive initiatives that position the company as a strategic partner to clients, ensuring our services evolve with their needs
Client Success Alignment Partner with Client Services team to ensure operational processes support strong client relationships and long-term retention
Develop frameworks that help teams better understand client goals, challenges, and opportunities within our platform
Implement metrics and reporting that measure client health, engagement, and service performance
Identify opportunities to enhance the client experience through improved processes, communication, and service delivery
Build, lead, and mentor a high-performing operations team
Foster a collaborative and accountable culture focused on problem-solving, innovation, and continuous improvement
Provide coaching and leadership development opportunities for team members
Establish clear goals and performance metrics aligned with organizational priorities
Process Optimization & Operational Efficiency Evaluate and streamline operational processes to improve productivity and service delivery
Identify opportunities to implement technology, automation, and improved workflows
Develop scalable operational frameworks to support company growth
Continuously assess internal systems and procedures to ensure they support both operational efficiency and client satisfaction
Cross-Functional Collaboration Work closely with department leaders to ensure alignment between operations, client services, and product development
Facilitate effective communication and coordination across teams
Strengthen internal processes that support collaboration and shared accountability for client outcomes
Serve as a key operational partner to leadership in driving company initiatives
Partner with the sales and leadership teams to support business development initiatives and revenue growth strategies
Assist in developing operational processes that support the sales pipeline, client onboarding, and long-term client success
Participate in key client and prospect conversations when operational expertise or service delivery insights are needed
Help ensure a smooth transition from sales to onboarding to ongoing client success, maintaining a consistent and high-quality client experience
Identify opportunities for expansion, upsell, and additional services through operational insights and client feedback
Collaborate with sales leadership to ensure operational capabilities and client needs are aligned during the sales process
Support proposal development, operational planning, and implementation strategies for new client engagements
Training and Experience:
Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred)
7+ years of leadership experience in operations, project management, or organizational leadership
Proven ability to lead cross-functional teams and improve operational performance
Strong project management experience with a successful record of delivering complex initiatives
Experience working in technology, SaaS, or service-driven organizations preferred
Strong analytical, organizational, and problem-solving skills
Excellent communication and interpersonal skills with the ability to influence across departments
Strategic thinker with the ability to translate long‑term vision into practical execution
Experience implementing operational metrics and KPIs to guide decision-making
About the Company
At SmartBill, our mission is to provide the best possible experience for our clients in all aspects of their billing and payment needs. We strive to be a one‑stop‑shop that offers superior service, innovative technology, and transparent communication to create a personalized and efficient bill printing and payment solution that exceeds expectations.
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Worksite address
columbus, OH, 43224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.