About this opportunity
The Service Companies lists this Director of Operations - Hawaii based (Relocation Available) (Princeville) opportunity in princeville, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Service Companies:
The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by The TSC Way. We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.
The company operates through three separate business groups:
Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
Managed Services Staffing – Hospitality Staffing for the Resort, Casino & Event space.
Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning
Position Overview:
Responsible for managing the day-to-day operations of the hotel Stewarding, Public Area, and Kitchen Cleaning department in a large resort property. Director will also oversee the local housing and transportation program. Hospitality Stewarding department head experience or higher required, no exceptions.
Essential Duties:
Responsible for the overall management of the entire Stewarding and Public Area departments to include customer service scores and profitability
Manages a base of over 80 employees
Key interface between client property + senior management
Uphold the highest standards of cleanliness, safety, and conduct
Publicly recognizes and rewards employees
Coaches underperforming employees to improved performance
Ensures new employees follow the company training plan
Ensures proper documentation is completed as necessary
Ensures payroll is completed daily
Smiles and is friendly when interacting with co-workers, guests and property employees
Follows and teaches all required safety and standard operating procedures
Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida
Available to work weekends, holidays, rotating shifts and long hours
Acts as a role model to other employees
Skills and Abilities:
5+ years prior Stewarding management experience in a large resort
Ability to understand, analyze and manage the monthly P&L
Ability to speak publicly addressing a large group
Ability to push and pull 50 pounds
Ability to remain standing for extended periods of time
Must meet company and client’s appearance standards
Ability to work with a variety of cleaning equipment and chemicals
Ability to perform all duties as required with or without an accommodation
Ability to motivate and respect a diverse team of hourly employees
Knowledge of Microsoft Suite
Spanish fluency highly preferred
Worksite address
princeville, HI, 96722, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.