Director of Operations - Healthcare

Job description

A growing healthcare organization is seeking an experienced Director of Operations to oversee three urgent care facilities in Martin County, Florida.

This position is ideal for a hands‑on healthcare operations leader who can improve performance, standardize processes, develop strong teams, and ensure an excellent patient experience across multiple locations.

Key Responsibilities:

Provide operational oversight for three urgent care facilities

Lead and support facility managers and clinical support teams

Oversee patient flow, staffing, scheduling, productivity, and service delivery

Establish consistent policies and performance standards across all locations

Monitor budgets, expenses, labor costs, revenue, and productivity

Track KPIs such as patient volume, wait times, patient satisfaction, staffing efficiency, and quality

Recruit, train, and retain high‑performing teams

Partner with clinical leadership to improve workflows and patient access

Ensure compliance with HIPAA, OSHA, accreditation standards, and applicable healthcare regulations

Oversee vendors, facilities, equipment, supplies, and operational contracts

Support registration, insurance verification, billing, collections, and revenue‑cycle processes

Lead operational improvement and service‑expansion initiatives

Prepare reports and recommendations for executive leadership

Qualifications:

Bachelor’s degree in healthcare administration, business administration, nursing, or a related field required; master’s degree preferred

At least five years of healthcare operations experience

Multi‑site leadership experience strongly preferred

Experience in urgent care, ambulatory care, physician practices, medical groups, or outpatient clinics preferred

Demonstrated success managing staff, budgets, productivity, and operational performance

Knowledge of healthcare compliance, patient privacy, quality standards, and revenue‑cycle operations

Strong leadership, communication, organizational, and problem‑solving skills

Proficiency with electronic medical records, scheduling systems, and operational reporting tools

Ability to travel regularly among the three facilities

Some evening or weekend availability may be required based on operational needs

This is an excellent opportunity for a visible, service‑oriented leader who can balance patient care, employee engagement, financial performance, and regulatory compliance.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.