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Job description
The Hospitality Director for is responsible for:
Delivering a “REMARK”able experience for all FOH guests who dine in or who carryout
Ensuring all FOH procedures align to meet Chick-fil-A’s Service Requirements
Coaching the behaviors of all FOH Team Members and leaders. Those behaviors include: Living out our Core Values: To make a difference in the lives of team members, our guest, and the community.
Hustling, working with a sense of urgency, going all out to create surprisingly fast Speed of Service
Ensuring all Team Members are Attentive & Courteous: enthusiastically fulfilling the CORE 4
Execution of systems and vigilant attention to the organization and appearance of the FOH area that ensures a refreshingly clean environment
Executing a Hospitality Plan for the FOH that includes: A clearly defined order taking and meal delivery process (leveraging upstream order taking)
Creating a culture where the required 2nd Mile Service Behaviors are enacted
Maintaining a work environment that ensures and promotes food safety
Coaching the behaviors of all Team Members and all members of leadership in the Front of the House around Cash Management. Those behaviors include: Enforcing Cash & Coupon Accountability Policy
Assigning one cashier per register
Ensuring that no one counts their own drawer
Treat Discounts & Giveaways (coupons/receipts like cash) - count them
Using swipe cards (not Leader override codes)
Evaluating Performance of Labor Cost along the Executive Director(s) of Operations Reviewing the schedule before it gets posted
Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
Review Labor Report for opportunity to improve productivity
Monitoring behaviors on FOH that impact Food Cost. Those behaviors include: Consistent recalibration around condiment verbiage
Consistent recalibration around dessert training
Being certified in the Chick-fil-A Catering module to effectively and accurately ensure the timely preparation of all catering orders
Coaching, evaluating, and providing accountability for all FOH Team Members
Aligning daily practices of the FOH area with the Vision and goals of the organization
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Scholarship Opportunities
Free Food
401K
Health Insurance
Paid Time off
*Benefit eligibility grows with tenure.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.