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Job description
A celebrated, boutique five-star luxury hotel in the southeastern United States is seeking a Director of Operations to serve as its second-in-command. This is a rare opportunity to join a boutique, entrepreneurial environment where you'll have real influence over strategy, culture, and guest experience, without the layers of bureaucracy found at big-box or large corporate-backed hotels.
Reporting directly to the Managing Director, the Director of Operations will oversee all day-to-day operations across Rooms, Food & Beverage, and Culinary, with dotted‑line alignment across every other operational function. This is a hands on leadership role: you'll need to be both a strategist and a doer.
Key Responsibilities
Provide strategic and day-to-day leadership across all hotel operations, ensuring every guest touchpoint reflects five-star, luxury standards
Personally engage with VIP guests, owners, and strategic partners as needed
Champion a culture of exceptional hospitality, accountability, and continuous improvement
Partner with culinary and restaurant leadership to elevate dining experiences
Recruit, mentor, and develop a high-performing leadership team, building succession pipelines
Manage operational budgets, labor plans, and departmental financial performance
Partner with Finance and Revenue Management to drive profitability and forecasting accuracy
Oversee cleanliness, preventive maintenance, safety, and regulatory compliance standards
Evaluate capital improvement opportunities and support long‑range strategic planning
Monitor guest feedback and ensure service recovery processes resolve challenges effectively
A celebrated, boutique five-star luxury hotel in the southeastern United States is seeking a Director of Operations to serve as its second-in-command. This is a rare opportunity to join a boutique, entrepreneurial environment where you'll have real influence over strategy, culture, and guest experience, without the layers of bureaucracy found at big-box or large corporate-backed hotels.
Reporting directly to the Managing Director, the Director of Operations will oversee all day-to-day operations across Rooms, Food & Beverage, and Culinary, with dotted‑line alignment across every other operational function. This is a hands on leadership role: you'll need to be both a strategist and a doer.
Requirements
Bachelor's degree in Hospitality Management, Business Administration, or a related field
10+ years of progressive leadership experience in luxury hospitality, including executive-level operational responsibility
Prior experience as a Director of Operations, Hotel Manager, Executive Assistant Manager, or equivalent role within a Forbes Five-Star, AAA Five-Diamond, or comparable luxury property
Demonstrated success leading Rooms, Food & Beverage, and Culinary operations together
Strong financial acumen, including budgeting, forecasting, labor planning, and operational analytics
Proven ability to lead in a boutique, independent, or entrepreneurial environment
Exceptional communication, coaching, and relationship-building skills
Preferred Qualifications
Background at a luxury independent or boutique properties
Experience with hotel-specific systems
A track record of building and mentoring succession-ready leadership teams
Benefits
Base salary: $150,000-$165,000, commensurate with experience
Performance based bonus
401(k) with employer match
Medical, dental, and vision coverage, plus voluntary health plans
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Worksite address
newport, RI, 02840, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.