About this opportunity
Fullcirclerestoration lists this Director of Operations opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Restoration Director of Operations
Department: Restoration
Employment Type: Full Time
Location: New York, NY
Description
The Director of Operations is responsible for overseeing daily operational activities, ensuring regulatory compliance, driving profitability, and supporting strategic business growth. This role partners closely with senior restoration leadership to execute operational and business strategies while leading production, procurement, financial management, and team development. The Director of Operations ensures that operational systems, processes, and performance standards support company goals and customer commitments.
Key Responsibilities
Oversee production, procurement, and planning of daily operations
Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements
Maintain compliance with federal, state, and local regulations
Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed
Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance
Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, escape, and resolve operational issues in a timely manner
Influence vendor selection and manage vendor and subcontractor relationships
Approve expenses and purchases for direct reports
Communicate operational updates and process changes across the organization
Ensure health and safety regulations are followed
Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability
Improve operational systems and processes and lead training for new initiatives and technology implementations
Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets
Recruit, train, supervise, and develop staff as needed
Lead and mentor team members to support growth, accountability, and performance
Skills, Knowledge and Expertise
Work Experience
10+ years of experience in operations, restoration, construction, or a related field.
3–5 years of experience in a similar operational leadership role
Demonstrated experience in budgeting, forecasting, and financial management
Experience negotiating with suppliers, subcontractors, and vendors
Restoration industry experience strongly preferred
Skills
Strong leadership and team management skills
Excellent written and verbal communication skills
Strong problem-solving and analytical abilities
Ability to manage time, priorities, and workload effectively
Ability to influence and hold senior leaders accountable
Strong organizational and planning skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience using Xactimate and XactAnalysis, including reporting tools
Ability to present training materials and communicate effectively with groups
Education
Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred
Equivalent professional experience may be considered in place of a degree
Professional Licenses, Accreditations and Certifications
Valid driver’s license required with an acceptable driving record in accordance with Cotton’s policy.
Knowledge
Understanding of business and financial principles
Knowledge of operations management and organizational improvement
Familiarity with federal, state, and local regulatory requirements
Knowledge of consumer psychology and organizational behavior
Strong understanding of restoration industry operations
Personal Traits and Attributes
Strong leadership presence with the ability to motivate and engage teams
High level of accountability and integrity
Strategic thinker with a hands‑on approach
Results-driven and performance-focused
Adaptable and responsive in a fast-paced environment
Languages
English Required; Bilingual (Spanish/English) preferred
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.