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Job description
We are partnering with a downtown NYC law firm seeking a Director of Operations. The Director of Operations will be responsible for building, integrating, and operationalizing the firm’s expanding client acquisition function. The Director will have decision-making authority over day-to-day team management, workflow design, and process implementation. The ideal candidate has significant operational and people-management experience, including managing managers and leading complex organizational initiative from concept to implementation.
Responsibilities:
Collaborate with the Chief Acquisition Officer to implement the firm’s client acquisition strategy and operational priorities.
Provide senior-level oversight and management of three direct reports and their teams.
Partner with the CAO on the continued integration of client onboarding.
Lead the restructuring and modernization of the Courtesy Department, including staffing, workflows, segmentation, conversion strategies, and performance management.
Drive the client acquisition components, including future-state workflows, Salesforce improvements, automation, lead management, and cross-department processes.
Translate strategic initiatives into clear implementation plans with ownership, deadlines, and measurable outcomes.
Improve workflows across lead intake, vetting, qualification, prospect management, client sign-up, outstanding kits, conversion, and onboarding.
Establish and monitor KPIs, management reporting, and accountability across the organization.
Evaluate staffing, capacity, training, and organizational needs as the department expands.
Serve as the primary operational partner to Technology and Analytics on Salesforce/CRM work, coordinating as needed with Marketing, Outreach, Legal, and Operations on cross-functional initiatives.
Identify operational challenges and bring solutions and recommendations.
Take on day-to-day operational management of client acquisition.
Requirements:
Experience working in a mass tort law firm
Previous supervisory experience
Experience overseeing operational or logistical processes related to client intake/acquisition/onboarding
Strong analytical skills
Preferred Skills:
Experience with Salesforce/CRM/case management systems
Compensation: $150,000-180,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.