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Job description
Mackenzie Stuart is partnered with a leading private equity-backed national home infusion provider, seeking an experienced Director of Operations to lead a branch’s clinical and business operations. This individual will provide strategic and day-to-day leadership across pharmacy, nursing, intake, business development, revenue management, and supporting functions.
The Director of Operations will play a key role in ensuring the location delivers exceptional patient and referral-source service while achieving operational, quality, compliance, and financial objectives.
Position Overview
This role is responsible for the overall performance and stability of a home infusion branch. Working closely with local leadership, functional managers, and corporate stakeholders, the Director of Operations will drive productivity, profitability, patient care coordination, and continued growth.
Key Responsibilities
Provide overall operational leadership for pharmacy, nursing, intake, business development, revenue cycle, and related branch functions.
Establish and execute short- and long-term operational goals, policies, procedures, and departmental priorities.
Partner with functional leaders and account executives to review monthly P&L performance, identify opportunities for improvement, and implement action plans to achieve branch goals.
Collaborate with corporate sales and development teams to support local business strategy and growth initiatives.
Ensure internal teams have the tools, resources, and support needed to facilitate timely patient care, including order processing, compounding, picking, packing, and shipping activities.
Oversee or delegate day-to-day business operations, including local human resources matters and operational issues.
Recruit, onboard, coach, evaluate, and, when necessary, address performance concerns for direct-report staff.
Provide clear direction, guidance, and accountability to managers and team members.
Ensure work is completed accurately, efficiently, and within required timeframes.
Maintain compliance with applicable local, state, and federal regulations, accreditation standards, and internal policies and procedures.
Promote a high level of service for patients, referral sources, and payor partners.
Ensure appropriate procedures are followed for handling patient and referral-source telephone orders.
Lead office-level performance-improvement efforts and oversee incident-report processing and distribution.
Support a collaborative, respectful work environment and assist in resolving interpersonal issues when they arise.
Complete additional projects and responsibilities as assigned.
Qualifications
Bachelor of Science in Pharmacy from an accredited college of pharmacy required.
PharmD or Master of Science in Pharmacy preferred.
Active, unrestricted pharmacist license in the state of employment required.
Home infusion experience required.
Five or more years of leadership or management experience preferred.
Experience with accreditation processes, quality and performance improvement initiatives, and developing and implementing policies and procedures.
Strong knowledge of applicable regulatory and compliance requirements.
Advanced leadership, communication, decision-making, and critical-thinking skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Demonstrated ability to interpret operational and financial performance data, develop practical action plans, and adapt to changing business conditions.
Strong organizational, problem-solving, interpersonal, and time-management skills.
A collaborative leadership style with the ability to listen effectively, communicate clearly, and provide timely support and direction to team members.
Competitive compensation package
Medical benefits effective on the first day of employment
401(k) with a 4% employer match, with no waiting period or vesting schedule
PTO, floating holidays, and paid company holidays
Company-paid life insurance and short-term disability coverage
Employee assistance and wellness resources
Learning and development opportunities
Employee discount programs, including travel, cell phone, apparel, and more
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Worksite address
oklahoma city, OK, 73116, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.