About this opportunity
Allied OneSource lists this Director of Operations opportunity in overland park, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our client is hiring a Director of Operations to help lead and elevate day-to-day operations across a Third-Party Administrator (TPA) environment. This is a highly customer-facing role working closely with vendors and TPA users to drive service quality, resolve operational issues, and build scalable processes.
This is a true player-coach opportunity: you'll lead (managing a small team of 1-2 people) while staying hands-on in the work - especially around vendor performance, service delivery, and continuous improvement. We're looking for someone who is solution-oriented, collaborative, and known for finishing what they start - "completion addict" who brings integrity and a service-first mindset to every interaction.
What You’ll Do
Own operational delivery across the TPA ecosystem, ensuring vendors and internal teams meet service expectations and timelines.
Manage vendor relationships and performance: set expectations, monitor SLAs, lead issue resolution, and drive measurable improvements.
Serve as a primary point of contact for clients/users of the TPA - communicating clearly, resolving escalations, and strengthening long-term partnerships.
Act as a hands-on leader: jump in to troubleshoot, document processes, streamline workflows, and remove blockers.
Build and improve operational playbooks (process mapping, SOPs, escalation paths, quality controls) to improve consistency and scalability.
Partner cross-functionally (claims, service, finance, tech, vendor partners, client stakeholders) to align priorities and execute improvements.
Lead and mentor 1-2 direct reports, providing coaching, accountability, and support while maintaining a high-performing, service-first culture.
Track operational performance and trends; report out insights and propose practical, high-impact solutions.
Required Qualifications
TPA industry experience is required (insurance/benefits administration environment).
Proven operations leadership experience with a strong hands-on execution style (player-coach).
Strong track record managing vendors and service delivery (SLAs, quality, issue resolution, continuous improvement).
Excellent client-facing communication skills - able to explain complex issues simply and drive alignment.
Highly collaborative, solution-oriented approach with a reputation for integrity and follow-through.
Preferred Qualifications
Experience leading operational change (process improvement, workflow redesign, documentation, QA controls).
Comfortable working across business and technical teams (systems/process mindset).
Experience in regulated or high-service environments where trust and responsiveness are critical.
Salary $100,000-$125,000/year
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Worksite address
overland park, KS, 66213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.