About this opportunity
Mrs. Fields lists this Director of Operations & Product opportunity in salt lake city, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Director of Operations & Product
Salt Lake City, UT, US
The Role
The Head of Operations & Product will lead the day-to-day operations of Mrs. Fields, integrating product innovation, supply chain, merchandising, and financial management. This executive will ensure that premium quality standards are met across all e-commerce and sales channels, while driving EBITDA growth and operational efficiency.
Responsibilities
Product Strategy: Leading research and development for new product lines (baked goods, gift items) and seasonal, high-margin, or limited-time offerings.
Quality Assurance: Maintain strict compliance with Mrs. Fields’ brand standards, product recipes, and food safety regulations.
Merchandising & Packaging: Develop product presentation strategies for online channels, ensuring high-quality, appealing packaging that drives customer engagement.
Menu Engineering: Analyze product performance to optimize menu offerings and maximize profitability.
Supply Chain & Operations
End-to-End Logistics: Manage the full supply chain, including sourcing, manufacturing, warehousing, and transportation.
Supplier Relations: Negotiate contracts with key suppliers to ensure cost reduction, supplier reliability, and material availability.
Operational Excellence: Oversee and streamline fulfillment, reduce complexity and improve processes.
Finance & Accounting
Profit & Loss (P&L) Management: Assume accountability for the overall P&L, focusing on expanding EBITDA and driving revenue growth.
Budgeting & Forecasting: Oversee operating budgets, capital investments, and expenses to ensure alignment with corporate goals.
Cost Optimization: Implement cost-saving initiatives in sourcing and operations without sacrificing product quality.
Performance Analytics: Establish KPIs to measure operational success, product performance, and financial goals.
Qualifications & Skills
6+ years of progressive operations or supply chain experience, with at least 5 years in a leadership role.
Deep expertise in e-commerce and DTC business models, including performance marketing, digital merchandising, and platform operations.
Strong analytical and financial acumen; comfortable owning P&L components and presenting to board-level audiences.
Proven ability to lead through change and inspire teams in a fast-paced, entrepreneurial environment.
Experience in the gifting, seasonal, or specialty food categories.
Familiarity with marketplace channel dynamics.
Background in brand turnaround, digital transformation, or growth-stage scaling.
MBA or equivalent advanced degree is a plus.
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Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.