About this opportunity
Chick-fil-A lists this Director of Operations opportunity in prosper, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are looking for an experienced Chick-fil-A leader ready to take ownership at a higher level.
The Director of Operations is one of the highest-level leaders in the restaurant and reports directly to the General Manager. This leader owns the strength and consistency of daily operations, develops the leaders responsible for executing them, and helps turn organizational priorities into measurable results.
This is not a position built around personally running great shifts. It is built around creating an operation that performs at a high level because the people, systems, standards, and accountability are strong.
3+ years of Chick-fil-A experience required.
Full-time, in person, with flexibility to lead across days, evenings, and Saturdays based on business needs.
How We Run
Defined ownership: Every leader knows what they own, what the standard is, and how success is measured.
Numbers matter: We regularly review operational and financial performance and use it to make decisions.
Honest accountability: We coach first, address problems directly, and follow through.
A seat at the table: Directors help identify priorities and build solutions, not simply carry out instructions.
Development on purpose: Building stronger leaders is part of the job.
Systems over heroics: We build solutions that continue working when we are not standing there.
What You’ll Own
Lead day-to-day execution across Front of House and Back of House
Drive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safety
Lead, coach, and hold the restaurant leadership team accountable
Own labor and productivity while protecting the guest experience
Use operational results to identify problems and build sustainable solutions
Strengthen systems so execution remains consistent across shifts and dayparts
Develop leadership depth so the restaurant does not depend on any one person to succeed
Identify and prepare high-potential leaders for greater responsibility
Partner with the General Manager to set priorities and move the business forward
Help ensure the operation remains strong when the General Manager is not in the building
Success in this role will be reflected in operational performance, financial stewardship, leadership development, team retention, and the consistency of the restaurant as a whole.
Who Thrives Here
You may be a strong fit if:
You have progressed through meaningful leadership responsibility within Chick-fil-A
You can read the business, not just the shift
You look for the cause of a problem instead of repeatedly fixing the symptom
You can hold a high standard while still caring deeply about people
You know when someone needs encouragement, coaching, or accountability
You are comfortable making decisions and owning the outcome
You are hungry to grow and humble enough to be coached
You are secure enough to develop leaders who may eventually become capable of doing your job
You would rather build a system that outlasts you than be the hero of one difficult shift
Minimum Qualifications
3+ years of Chick-fil-A experience required
Proven leadership experience within Chick-fil-A
Strong understanding of Chick-fil-A operations and standards
Demonstrated ability to lead and develop others
Experience owning measurable operational results
Strong communication, problem-solving, and follow-through
Flexible availability based on business needs, including Saturdays
Director-level experience is preferred, but title alone will not determine fit.
We care about what you’ve owned, who you’ve developed, what you’ve built, and the results you’ve produced.
Where This Goes
We are a growing two-restaurant Chick-fil-A organization, and we believe responsibility should grow when capability grows.
This position is for someone who wants meaningful influence over the business today and the opportunity to earn greater responsibility as the organization grows.
Build leaders. Build systems. Deliver results. Create capacity for more responsibility.
Prove you can build here, and there is more to build.
Compensation
Compensation is negotiable based on Chick-fil-A experience, leadership background, demonstrated results, availability, and level of responsibility.
The Standard
We are not looking for someone who can run a great shift.
We are looking for someone who can build a great operation.
If that is the career you’ve been building inside Chick-fil-A, apply and come ready to talk about the leaders you’ve developed, the systems you’ve built, and the results you’ve driven.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
prosper, TX, 75078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.