About this opportunity
Classifieds24 lists this Director of Operations - Retail & Wholesale - business / management - manager job employment opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director of Operations – Retail & Wholesale - business / management - manager job employment
Compensation: Competitive salary based on experience, with performance-based bonus
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About FIG Kosher Phones
FIG Kosher Phones is a growing cellphone and telecommunications company . We operate multiple retail stores as well as a nationwide wholesale division.
We are looking for an experienced, organized, and hands‑on Director of Operations to oversee our retail stores and wholesale operations. This person will work directly with ownership and will be responsible for creating structure, supervising managers, improving performance, and making sure the company’s daily operations run smoothly.
Responsibilities
Oversee all FIG retail stores and the wholesale department
Manage and hold store managers and department leaders accountable
Create and implement daily operating procedures, checklists, and reporting systems
Monitor sales, gross profit,expenses, inventory, returns, and customer service
Visit stores regularly and evaluate store conditions and employee performance
Hire, train, coach, and evaluate managers and employees
Make sure stores open on time and operate professionally
Improve communication between retail stores, wholesale, warehouse, customer service, and ownership
Establish opening, closing, cash-handling, inventory, and customer-service procedures
Review employee schedules, attendance, overtime, and staffing needs
Handle escalated customer, employee, and operational issues
Lead weekly meetings with store managers and department leaders
Identify underperforming stores and create improvement plans
Prepare a clear weekly operations report for ownership
Reduce the number of routine issues that require the owner’s involvement
Help build a professional and accountable company culture
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Qualifications
Previous experience managing multiple retail locations or a similar multi‑location operation
Experience supervising managers and department leaders
Strong understanding of sales, gross profit, payroll, inventory, and operational reporting
Proven ability to create systems, procedures, and accountability
Excellent leadership and communication skills
Organized, reliable, honest, calm, and solution-oriented
Comfortable making decisions and handling difficult employee or customer situations
Able to travel regularly between store locations
Strong computer , spreadsheet, and reporting skills
Retail cellphone, electronics, telecommunications, wholesale, or distribution experience is a plus
The Right Candidate
The right person is not someone who only gives instructions from an office. We are looking for a hands‑on leader who will visit stores, understand what is happening, support managers, correct problems, and make sure responsibilities are completed.
This position is ideal for someone who enjoys building structure, developing employees, improving results, and helping a growing company operate more professionally.
Compensation and Benefits
Competitive salary based on experience
Performance-based bonus opportunity
Paid time off
Business phone and approved travel expenses
Opportunity to grow with an established and expanding company
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.