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Job description
Pay or shift range: $50,000 USD to $55,000 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description
The Director of Operations will oversee the Property Care and Maintenance teams to ensure properties are achieving company standards and goals. This position seeks out opportunities to improve operational efficiencies and enhance property performance. The Director of Operations frequently collaborates with other department heads to ensure guest and owner satisfaction, and handles administrative duties such as scheduling, budgeting, and analyzing the P&L.
Review and update weekly schedule and needs with Operations leadership
Assist/engage team with work order flow and completion audit
Developmental instruction assignments to property managers, maintenance techs, and operation specialists
Employee training and development
Oversee all initial and ongoing development training
Meet monthly with support departments
Meet weekly with Director of Operations Team to evaluate team communication and goal markers
Perform property inspections for grading and development opportunities
Must have a consistent rotation in market to offer full support to all areas in a consistent manner
Maintain professional and personal development by attending in-house development sessions and self- development
Direct staff to follow a “safety first” principle and ensure that unsafe conditions are corrected immediately
Be aware of the company’s emergency preparedness plan and responsibilities. This includes being available for implementation and assistance if necessary
Recruit, hire, and train staff to company standards and expectations
Assist with on-call and after hours coverage as assigned
Perform other duties as assigned
Qualifications and Experience:
Bachelor's Degree in Business Administration, Management, or related field preferred
At least five years of leadership experience in the vacation rental or property management industries
Strong analytical and problem-solving skills
Travel as needed to properties and/or offices within the assigned markets
Software skills, including use of Microsoft Office software, Track, Kaba and other web-based applications needed for position
Excellent verbal and written communications skills necessary to communication with owners, guests, vendors, team members and management
Leadership and decision-making skills along with excellent time management and organization skills
Must pass background check and motor vehicle review
Open availability to include weekends, holidays, and on-call as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting: Ability to occasionally lift up to 15 lbs.
Vision: Prolonged, close up work on computer screen.
Mental Demands: Problem solve, interpret and meet deadlines.
Environmental: Climate controlled space.
Position Type and Expected Hours of Work
Full-time position. Varies based upon business needs. Must be able to work between Sunday and Saturday, be available 24/7 via phone and ability to work holidays. May need to work over 40 hours in any given week, based on workload.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Comprehensive medical, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Employee discounts on vacation rentals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
ruidoso, NM, 88355, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.