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Job description
WHO WE ARE:
Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description
Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
For more information, visit neimanmarcus.com or follow the brand on Instagram, YouTube and LinkedIn.
You Will Be
Under the direction of the General Manager, the Director of Operations (DO) drives store profitability by ensuring the efficient facilitation of the selling process. You will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.
What You Will Do
Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization, ensuring that critical support departments are focused on activities that allow the selling process.
Ensure High Performance results around Operations Measurements like Return To Vendor (RTV) and Transfer execution, Credit acquisition, Fulfillment results, Operating expense, etc
Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability
Manage accounting tasks; bill paying, invoices, Corporate Credit Card Reconciliation
Ensure that merchandise is received and processed observing flow principles, that new receipts are merchandised on the floor on the day of receipt before store opening, and back of the house areas are organized and maintained to support the selling floor activities.
Control Staffing level and payroll expense based on business trend and support workload. Ensure appropriate associate coverage for selling floor and support areas through oversight of the scheduling system; schedule executive coverage to support the selling process.
Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, building temperature.
With the support of the Facilities Coordinator, the Director of Operations will ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
Build budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
Be a direct liaison with Corporate I.T. partners, to ensure that all technology and equipment is functioning as designed.
Manage store level Human Resources tasks including, but are not limited to, the following:
In collaboration with senior leader peers and the Corporate SFA Associate Relations Team, provide guidance to managers toward the resolution of daily associate relations, performance management, and Alert Line investigations
Ensure all components of the SFA HR Audit are always at standard
Ensure People Data is accurate through Weekly Roster Maintenance reviews
Ensure managers complete all staffing, payroll and Paid Time Off (PTO) requests / validations through the scheduling system and in-store tracking systems timely
Ensure requests for data related to Unemployment Claims is submitted through Case Builder
Communicate with store leaders, the SFA Benefits Team, and Leave of Absence (LOA) Provider to ensure the accurate and timely administration of the LOA process, including personal and protected leaves of absence
In partnership with the store Asset Protection Manager, ensure the Workers Compensation Claim and follow up process, including overseeing the Return to Work accommodations or restrictions, is completed accurately
Together with senior level peers, if applicable, complete SFA's in-store Brand Ambassador Program
Ad hoc responsibilities as needed
What You Will Bring
4-year degree, or equivalent experience preferred
Expense management, profit and shortage control, basic accounting principles.
Proficiency in using available technology, including Google Workspace programs
5+ years of experience in a retail environment, in positions of increasing responsibility and volume
Your Life And Career At Neiman Marcus
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Benefits
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact .
Salary Range $125,631 - $157,039*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.