About this opportunity
City Wide Facility Solutions lists this Director of Operations opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quarterly bonuses totaling about $20K annually, tied to operational and retention goals
Additional commission opportunity tied to larger account growth and expansion opportunities
Director of Operations - Hybrid
$125K+ base
Quarterly bonuses totaling about $20K annually, tied to operational and retention goals
Expected OTE around $135K-$155k+
Additional commission opportunity tied to larger account growth and expansion opportunities
$650/month car allowance
Perform additional operational duties as needed
OBJECTIVE
This position is responsible for overseeing the operations and delivery of building-maintenance solutions (both janitorial and non-janitorial) provided to clients. The role leads a team of Facility Services Managers (FSMs), manages client relationships, ensures service quality, and drives overall client satisfaction and growth. The position is accountable for achieving annual business objectives, meeting budget expectations, and maintaining adequate workforce levels.
Essential Functions
Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients
Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance
Identify, hire, and train all operational employees, including FSMs and Night Managers
Meet or exceed annual revenue growth goals
Maintain positive client relationships and achieve client retention rates above 90%
Build and maintain strong, professional relationships with vendors and Independent Contractors
Ensure ICs remain compliant with all requirements and consistently meet each client's defined scope of work
Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services
Participate in all new client launches for the full duration of the onboarding process
Ensure building inspections are completed, followed up on, and accurately documented within the CRM
Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees
Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed
Travel within the market up to 50%
Perform additional operational duties as needed
MEASUREMENTS (ANNUAL)
This position is responsible for the following performance metrics, which should align with the scorecard:
Maintain an employee satisfaction rate of 80% or higher
Achieve at least 10% year-over-year revenue growth across all janitorial and non-janitorial services, aligned with annual budget targets
Improve Independent Contractor (IC) margin performance by at least 5% and reduce operational expenses by 3% without compromising service quality
Physical Requirements
This role requires frequent sitting, bending, standing, and walking. Must be able to lift up to 35 pounds.
This job description includes essential duties and responsibilities but is not an exhaustive list of all tasks or requirements. Additional duties may be assigned as necessary. This document does not constitute a contract of employment, and the organization reserves the right to adjust the job description as needed.
Requirements
Bachelor's degree or equivalent work experience
5+ years of management experience in operations and account management
Proficiency with Microsoft Office Suite
Working knowledge of Customer Relationship Management (CRM) systems
Experience developing and managing departmental budgets
Ability to build effective relationships with customers and internal teams
Excellent written and verbal communication skills with the ability to influence others
Strong problem-solving and decision-making abilities
Demonstrated ability to coach, develop, and lead others
Benefits
City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.