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Job description
IntouchCX, a leading outsourcing company, is seeking a Director of Operations in the United States to drive best practices, staffing, training, and development across all teams. You will focus on ramp-up drives, growth plans, and client satisfaction by meeting SLAs and optimizing internal KPIs.
You should bring 7–9 years in contact center leadership and 5 years in client relationships, with strong communication, analytics, and change-management skills to lead a high-performing organization.
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.