About this opportunity
John Leung - State Farm Agent lists this Director of Operations - State Farm Agent Team Member opportunity in johns creek, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Wellness resources
Bonus based on performance
Competitive salary
Dental insurance
You May Be a Great Fit as a Director of Operations at John Leung - State Farm Agent if:
You’re the person people call first when life goes sideways — calm, steady, and ready to help.
You genuinely care about your community and want to make a positive impact on the people around you.
You’re detail-oriented , especially when handling sensitive information or important matters.
You listen first, then guide , making customers feel understood while confidently providing options.
You’re motivated by goals and growth , and you know how to turn needs‑based conversations into confident customer decisions that truly help customers.
Location Address: Johns creek, GA 30022
At John Leung - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
Lead daily operations and guide team workflow.
Oversee administrative and compliance procedures.
Track progress toward established business objectives.
Collaborate with the agent to implement strategic initiatives.
Promote a positive and customer-focused environment.
Qualifications
Leadership experience in business or office management.
Excellent communication and problem‑solving skills.
Strong attention to detail and follow‑through.
Ability to obtain state insurance licenses.
As Director of Operations for John Leung - State Farm Agent, you run the day‑to‑day of a fast‑moving State Farm agency and help the owner scale results. You lead the team, tighten processes, keep the agency compliant, and make sure every client gets fast, accurate help. You’ll own production rhythm, service standards, and the systems that drive retention and growth.
Responsibilities
People and Leadership
Recruit, hire, and onboard team members in sales and service roles
Set clear goals, run 1:1s, coach to metrics, and manage schedules
Build a positive, accountable culture focused on client outcomes
Sales Enablement and Growth
Run the weekly production cadence and pipeline reviews
Improve quote quality, follow‑up, and close rates across P&C, Life, and Health
Partner with the owner on campaigns, referrals, reviews, and local events
Client Experience and Retention
Set service SLAs for calls, emails, and chats
Oversee renewals, coverage reviews, cross‑sell, and claims triage
Track NPS or review scores and resolve escalations
Operations and Process
Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
Manage task queues, quality checks, and workload balancing
Keep data clean across CRM, phones, and e‑sign tools
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.