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Job description
Description
Director of Operations Support and Training
Benefit Highlights
Hybrid work schedule
Paid vacation, personal, sick, holiday, volunteer & birthday time off
401(k) with 6% match and 4% profit-sharing contribution
Top-notch health insurance, dental, and vision
HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
Location: Kalamazoo, MI (Main Office)
About The Role
The Director of Operations Support and Training provides strategic leadership for branch support, operational training, staff development, and process improvement. This role partners with credit union leaders to strengthen operational consistency, employee capability, compliance, service delivery, and readiness for organizational change.
Where You’re Headed
Working closely with executive leadership and leaders across the organization, you'll gain operational and strategic experience that can prepare you for future leadership opportunities.
What You’ll Do
Lead the branch support, operations training, and facilities teams in advancing consistency, efficiency, employee development, and member service across all branches
Lead Operations training and talent development programs, including onboarding, coaching, leadership development, needs assessment, and training effectiveness.
Lead operational improvement initiatives, resolve complex operational challenges, and ensure successful implementation of process improvement and system changes.
Oversee facilities, vendor relationships, security administration, budgeting, and other operational support functions.
Serve as the organization's designated Security Officer, providing oversight of information security policies, procedures, and compliance initiatives
Ensure compliance with regulatory requirements, internal policies, audit standards, and operational controls.
Is This You?
College degree in a related field, or equivalent education and experience
5+ years of progressively responsible experience in financial services, retail operations, training, organizational development, or a related field
Financial services industry experience, including member service and sales experience
Management experience, especially managing across multiple locations
Advanced knowledge of and passion for adult learning principles, instructional design, facilitation, coaching, and training evaluation, including demonstrated experience designing, facilitating, and evaluating training programs
Strong computer skills, including SharePoint and DNA (or comparable core system)
Knowledge of budgeting, vendor management, and operational controls
Professionalism in conduct, communication, and appearance
Ability to translate business priorities and data into clear operational, learning, and project plans
Strong professional judgment, results orientation, communication, project management, change management, analytical, and interpersonal skills
Ability to travel to offsite locations
Ability tobe bonded
Preferred But Not Required: Consumer lending experience
Why Join Arbor?
For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values:?Work Together, Do the Right Thing, Be Creative, and Have Fun . Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.?Visit our website to discover what makes us exceptional and apply in minutes:
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Worksite address
kalamazoo, MI, 49006, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.