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Job description
Build the Team That Turns Customers into Long-Term Partners
AFC Transport is growing, and we're looking for a strong transportation leader to build and lead the next generation of our Account Management department.
This is not a traditional customer service position. The Director of Operations will own customer retention, account growth, relationship development, and team performance across AFC's asset-based trucking and freight brokerage business.
You'll have the opportunity to create structure, develop people, strengthen major customer relationships, and directly influence the growth of a transportation company with ambitious plans for the future.
What You'll Own
Lead, coach, and develop AFC's Account Management team
Build a performance-driven department with clear expectations and measurable scorecards
Protect existing customer revenue while finding opportunities for new lanes, locations, loads, and services
Build strong relationships with customer decision-makers
Develop growth and retention plans for strategic and at-risk accounts
Conduct weekly account reviews and hold Account Managers accountable for results
Lead business reviews with major customers and turn each meeting into clear action items
Monitor service performance, pricing concerns, customer complaints, and account risks
Work closely with Sales, Operations, Brokerage, Pricing, Billing, and Claims
Step in quickly when an important customer relationship or service issue requires leadership
Ensure customer information, communication, procedures, and follow-up actions are properly documented
Use revenue, load volume, gross profit, and service data to make better decisions
Provide leadership with a clear weekly and monthly view of customer health, risks, and growth opportunities
Personally support AFC's most important strategic customer relationships
How Success Will Be Measured
You'll be expected to deliver measurable improvements in:
Existing-customer revenue and load growth
New lanes, locations, and services from current customers
Customer service and on-time performance
Recovery of declining and at-risk accounts
Completion of customer touches and business reviews
Account plans and action-item execution
Department reporting and accountability
What We're Looking For
7+ years of experience in trucking, logistics, or freight brokerage
3+ years leading an Account Management or customer-facing team
Strong knowledge of transportation operations and customer expectations
Proven record of retaining and growing major customer accounts
Experience managing customer issues in a fast-moving transportation environment
Ability to understand revenue, volume, margin, pricing, and service-performance data
Experience leading structured customer business reviews
Strong leadership, coaching, communication, and problem-solving abilities
High level of ownership, urgency, organization, and follow-through
Comfortable establishing standards and holding a team accountable
Willing and able to learn new technology and operating systems
Experience with both asset-based trucking and freight brokerage is strongly preferred. HubSpot experience is not required.
Who Will Thrive in This Role
You're a hands-on leader who understands transportation and knows how to earn customer trust. You're comfortable discussing service failures, pricing, capacity, growth opportunities, and account performance with both customers and internal leaders.
You believe Account Management should do more than maintain relationships. It should protect revenue, grow accounts, identify problems early, improve execution, and create long-term customer value.
Most importantly, you want the opportunity to build something, not simply inherit and maintain it.
Why AFC Transport
Lead and shape an important department during a period of company growth
Work directly with AFC's senior leadership team
Manage relationships across both trucking and freight brokerage
Build processes, scorecards, and standards that will support future expansion
Develop a high-performing team and future leaders
Make a direct and visible impact on customer retention and revenue growth
Join an entrepreneurial transportation company with significant long-term ambitions
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Worksite address
tampa, FL, 33646, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.