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Job description
Restaurant Director of Operations (DAO)
Who We Are
Families come in all shapes and sizes, and the Wendy’s family is no exception! At Wendy’s, powered by HAZA Foods , we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy’s franchise operators in the U.S., we are committed to quality, opportunity, and success—both in our restaurants and for our people.
The Director of Operations (DAO) oversees the day-to-day operations of an assigned market, ensuring the efficient and effective management of all aspects of the business across multiple restaurant locations. This role is responsible for driving operational excellence, developing restaurant leadership, improving financial performance, and ensuring compliance with Company standards. The Director of Operations partners closely with Restaurant General Managers and support teams to execute strategic initiatives, optimize business results, and deliver exceptional guest experiences.
This position requires partial travel throughout the assigned market to support restaurant operations, coach and develop leaders, conduct operational visits, perform business reviews, and ensure consistent execution of Company standards across all assigned locations.
Key Responsibilities
Strategic Planning and Execution
Develop and implement operational strategies to achieve business goals.
Monitor industry trends and adjust operational strategies accordingly.
Collaborate with senior leadership to develop long-term plans for growth and sustainability.
Execute company initiatives and ensure alignment across all assigned restaurants.
Operational Management
Oversee the daily operations of multiple restaurant locations.
Ensure compliance with Company policies, food safety standards, and all health and safety regulations.
Optimize operational processes to increase efficiency, improve guest satisfaction, and reduce costs.
Implement, monitor, and reinforce Standard Operating Procedures (SOPs).
Conduct regular restaurant visits to evaluate operational performance and identify opportunities for improvement.
Financial Management
Prepare, manage, and monitor budgets for assigned restaurants.
Analyze financial statements, labor reports, food cost reports, and operational metrics to identify opportunities for improvement.
Implement cost-control initiatives to improve profitability.
Monitor inventory management, ordering, and supply chain execution.
Ensure accountability for cash handling, inventory controls, and loss prevention procedures.
Staff Management and Development
Recruit, develop, coach, and mentor Restaurant General Managers and leadership teams.
Conduct regular performance evaluations and provide constructive coaching and feedback.
Develop succession plans and leadership development opportunities.
Foster a positive, inclusive, and high-performing work environment.
Promote employee engagement, accountability, and operational excellence.
Customer Service and Quality Control
Ensure exceptional customer service and consistent food quality across all locations.
Address guest concerns and resolve escalated issues promptly and professionally.
Monitor customer feedback and implement action plans to improve guest satisfaction.
Ensure restaurants consistently meet Wendy's brand standards.
Marketing and Sales
Partner with the Marketing Team to implement promotional campaigns and local marketing initiatives.
Monitor sales trends and develop strategies to increase revenue and profitability.
Analyze market conditions and competitor activity to identify business opportunities.
Technology and Innovation
Evaluate and implement technology solutions that improve restaurant operations.
Leverage restaurant management systems and reporting tools to drive business decisions.
Stay informed of industry trends and best practices and implement operational improvements.
Compliance and Reporting
Ensure compliance with all Company policies and applicable federal, state, and local laws.
Prepare and present operational and financial reports to senior leadership.
Maintain accurate business records and documentation.
Ensure restaurants are audit-ready and maintain compliance with food safety, labor, and operational standards.
Qualifications
Education
Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
Master's degree is a plus.
Experience
Minimum 7–10 years of progressive restaurant operations experience.
Minimum 3–5 years in a multi-unit leadership role overseeing multiple restaurant locations.
Skills
Strong leadership and team development abilities.
Excellent communication and interpersonal skills.
Strong financial analysis, budgeting, and business planning skills.
Strategic thinking with excellent problem-solving abilities.
Knowledge of restaurant management systems, labor management, and operational technology.
Strong organizational and time management skills.
Ability to prioritize multiple initiatives in a fast-paced environment.
Demonstrated ability to build high-performing teams and drive operational excellence.
Working Conditions
Partial travel is required throughout the assigned market , including regular visits to restaurant locations for operational oversight, coaching, training, business reviews, audits, and leadership development.
Frequent travel between restaurant locations is expected, with occasional overnight travel as business needs require.
Must possess a valid driver's license, maintain an acceptable driving record, and have reliable transportation.
This position may require working evenings, weekends, and holidays.
Ability to work in a fast-paced environment and effectively manage multiple priorities.
Ability to handle high-stress situations while maintaining professionalism and sound business judgment.
Compensation
Competitive salary based on experience.
Performance-based bonus opportunities.
Comprehensive benefits package, including:Medical
Dental
Vision
Paid time off and Company holidays.
Professional development and career advancement opportunities.
Conclusion
As the Director of Operations , you play a critical leadership role in driving the operational, financial, and cultural success of multiple districts within your assigned market. Through strategic leadership, operational excellence, financial accountability, and people development, you will help strengthen restaurant performance, develop future leaders, enhance the guest experience, and uphold the Wendy's brand standards. Your leadership directly contributes to the continued growth, profitability, and long-term success of HAZA Foods .
The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Worksite address
sugar land, TX, 77479, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.