About this opportunity
HighGround lists this Director of Operations opportunity in village of lynbrook, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: New York (NY-based, with oversight of NY & NJ operations)
Company: Exit Mold
About Exit Mold
Exit Mold is a fast-growing environmental services company specializing in mold and lead inspection, violations management, and remediation coordination. We work closely with property owners, real estate professionals, and contractors to ensure compliance, safety, and efficiency across every project.
We are seeking a highly organized, execution-focused Director of Operations to partner directly with ownership and drive operational excellence across the business.
Position Overview
The Director of Operations will report directly to the owners and play a critical role in scaling the business. This individual will oversee daily operations, manage internal teams, and build systems that improve efficiency, productivity, and growth.
This is a hands-on leadership role for someone who thrives in fast-paced environments, understands real estate/property operations, and enjoys building structure within growing businesses.
Key Responsibilities
Operational Leadership
Oversee all day-to-day office operations, ensuring smooth execution across teams
Manage and support a team of 12-14 inspectors, ensuring productivity and accountability
Act as the central point of contact for operational questions, escalations, and problem-solving
Handle issues proactively in a calm, professional, and solutions-oriented manner
Scheduling & Workflow Management
Oversee incoming calls, bookings, and technical inquiries related to violations
Ensure efficient scheduling and time management across all employees and inspectors
Monitor daily workflows to ensure timely completion of tasks and services
Process Improvement & Systems Development
Build, implement, and optimize operational systems and processes
Conduct ongoing process analysis to identify inefficiencies and implement improvements
Develop scalable workflows to support company growth while minimizing costs
Identify barriers to execution and recommend actionable solutions
Partner with ownership to develop and execute operational strategies
Help drive expansion efforts across New York and New Jersey
Develop long-term plans to improve productivity, service delivery, and profitability
Team Development & Performance Management
Collaborate with ownership to establish employee performance goals and KPIs
Monitor performance metrics and ensure accountability across the team
Foster a collaborative, inclusive, and high-performance work environment
Become an expert in NYC mold and lead regulations, violations, and reporting requirements
Ensure all operations comply with local NYC laws, regulations, and company policies
Work closely with external partners, subcontractors, and stakeholders
Data & Metrics
Track, analyze, and report on key operational metrics
Use data to drive decision-making and improve efficiency
Qualifications
5-10+ years of operations experience, preferably in real estate, property management, construction, or home services
Experience coordinating or supporting HPD and/or DOH violations, compliance, or remediation projects is preferred.
Familiarity with mold, lead, asbestos, or other environmental compliance requirements is a plus.
Proven ability to manage teams and improve operational processes
Strong organizational and problem-solving skills
Experience building systems and scaling operations in a growing business
Comfortable working in a fast-paced, hands-on environment
Strong communication and leadership skills
Experience managing scheduling, field teams, or service-based operations is highly preferred
What We're Looking For
A true operator who enjoys execution, not just strategy
Someone who can bring structure and accountability to a growing business
A leader who can balance people management with process improvement
A proactive problem-solver who takes ownership and drives results
Why Join Exit Mold
Direct access to ownership and real impact on company growth
Opportunity to build and scale operations from the ground up
Fast-growing company with strong market demand
High visibility role with long-term growth potential
Choice of 4 medical plans with one at $0 payroll cost for the Employee
FSA medical and dependent spending account
HSA available with high deductible plan
Vision and Dental Insurance (2 dental plans to choose from!)
Company paid Long/Short term Disability
Company Paid Life Insurance $25k
401k with company matching
Ancillary Benefits (Hospital, Critical Illness, Accident)
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.