About this opportunity
ITSMF lists this Director of Participant Enablement & CRM Strategy opportunity in riverwoods, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Capital One seeks a strategic and technical Director of Participant Enablement to stand up a dedicated enablement function. You will design an end-to-end readiness system, manage the CRM ecosystem, and optimize Salesforce and related tools to drive performance and efficiency.
The role focuses on CRM ownership, tool integration, automation, and merchant referral program optimization, with a strong emphasis on analytics, workflows, and actionable insights to boost participant engagement.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.