About this opportunity
ReturnPro lists this Director of Partner Operations opportunity in town of florida, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: FL Miami - Aventura, FL 33180
Position Type: Full Time
Job Shift: HQ: Standard 9am to 6pm
Position Overview
ReturnPro is seeking a Director of Partner Operations to lead the performance, integration, and governance of our external operational partners across Supply Chain, ReCommerce, and Logistics. This role is responsible for ensuring that partner relationships deliver measurable business value through strong operational discipline, clear performance standards, and consistent execution. The Director will own partner performance management across service levels, cost efficiency, labor productivity, quality outcomes, and systems alignment. This leader will work cross-functionally with Operations, Supply Chain, Technology, Finance, and People & Culture to ensure partners are set up for success, held accountable, and continuously improved. This is a high-impact role focused on driving operational excellence, scalability, and consistency across a growing partner ecosystem.
Responsibilities
Establish, monitor, and enforce partner SLAs and KPIs aligned with ReturnPro's operational and financial goals
Build performance scorecards and conduct regular partner business reviews
Identify performance gaps and drive corrective action plans
Monitor partner cost structures, productivity metrics, and operational efficiency
Partner with Finance and Operations to identify cost savings opportunities and optimize labor utilization
Ensure partners meet agreed productivity and throughput standards
Develop and maintain quality assurance frameworks for partner operations
Lead audits and site reviews to ensure adherence to ReturnPro standards, processes, and compliance requirements
Address quality issues with structured root cause analysis and improvement plans
Oversee operational coordination related to international shipments, including export/import process alignment with partners
Ensure documentation, compliance, and process consistency across cross-border movements
Collaborate with Supply Chain and Logistics teams to minimize delays and risk
Ensure partners are integrated into ReturnPro systems, tools, and reporting structures
Drive process standardization across partner sites
Work closely with Technology teams to support implementation, adoption, and optimization of operational platforms
Lead structured onboarding processes for new partners, including operational readiness, system integration, and performance expectations
Ensure smooth transitions when partners are ramping up or exiting, minimizing operational disruption
Maintain documentation, playbooks, and onboarding frameworks for scalability
QualificationsRequired:
Bachelor's degree in Operations, Supply Chain, Business, or related field (MBA preferred)
8-12+ years of experience in operations, supply chain, partner/vendor management, or logistics environments
Proven experience managing third-party partners or 3PL relationships at scale
Strong background in performance management, SLA governance, and operational metrics
Experience in cost optimization, labor productivity analysis, and operational efficiency initiatives
Familiarity with quality systems, audits, and process standardization
Experience working with international logistics/export-import coordination preferred
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.