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Job description
University Hospital in Newark, NJ seeks a Manager, Patient Relations/Patient Experience to lead the Patient Relations department. You will champion patient advocacy, manage grievances, and drive service recovery while advising leaders on patient experience data and CMS/HCAHPS metrics.
The role requires a Bachelor’s degree and at least five years in healthcare or customer service, including supervisory experience, with strong leadership and de-escalation skills.
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Worksite address
newark, NJ, 07175, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.