About this opportunity
InsurePay lists this Director of Payroll Operations opportunity in buffalo, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
As the Director of Payroll Operations, you will own the end-to-end operational performance of InsurePay’s payroll connectivity platform — driving strategy and execution across all payroll integrations, data workflows, and operational processes. You will sit at the intersection of operations, product, and payroll — ensuring that our payroll data pipelines, premium calculation engines, and disbursement processes run accurately, efficiently, and at scale.
You’ll be hands‑on with the systems, processes, and people that power our pay-as‑you‑go workers’ comp platform — overseeing everything from data ingestion and reconciliation to onboarding payroll providers and streamlining carrier workflows. If you thrive in a fast‑paced, high‑growth environment and want to modernize how insurance operations work, this role is for you.
You’re Excited About This Opportunity Because You Will…
Own and continuously improve all payroll connectivity operations — including direct integrations, aggregator relationships, and services-based data flows
Drive operational strategy and roadmap for payroll integrations, with a focus on accuracy, data quality, and straight‑through processing
Lead operational discovery with carriers, payroll providers, agents, and internal stakeholders; translate insights into clear process requirements, acceptance criteria, and operational SOPs
Partner with engineering and implementation teams to deliver API‑first capabilities across payroll data ingestion, premium calculation, and reconciliation
Work alongside RPA Development to identify, design, and implement RPA solutions that automate repetitive operational workflows — reducing manual intervention, error rates, and processing time across the payroll and reconciliation lifecycle
Establish and monitor operational KPIs — data quality, processing accuracy, automation coverage, exception rates, and onboarding timelines — and drive continuous improvement
Ensure compliance, auditability, and controls are embedded in automated processes and product designs, with strong alignment to InfoSec and enterprise requirements
Run effective Agile delivery rituals with your squad; maintain a healthy backlog; sequence delivery to maximize operational impact while unblocking go‑to‑market and onboarding
Identify and prioritize payroll providers and platforms based on integration feasibility, operational complexity, and policyholder reach
Lead onboarding and operational coordination with payroll providers, serving as InsurePay’s primary point of contact for integration and workflow alignment
5+ years in operations management, product operations, or a combined product‑operations role within B2B SaaS or insurance technology
At least 2+ years directly tied to workers’ comp, payroll data, or an adjacent domain (e.g., premium billing, reconciliation, audit)
Demonstrated experience owning operational processes end‑to‑end — from intake and configuration through exception resolution and reporting
Deep familiarity with API products, data integrations, and event‑driven architectures; comfortable reading API docs, mapping data flows, and translating technical constraints into operational decisions
Working alongside engineering to automate high‑volume, rules‑based operational workflows
Strong fluency in the workers’ comp/payroll ecosystem — payroll providers, policy/admin systems, audit dynamics, midterm endorsements, class codes, and exposure reporting
A history of leveraging AI and automation to improve operational efficiency and streamline workflows
A data‑driven mindset: defining operational metrics, identifying bottlenecks, and running process improvements to drive adoption, quality, and efficiency
Exceptional written communication and structured thinking; credibility with engineering teams and clarity with operational stakeholders and customers
Experience operating in regulated or enterprise environments with security, compliance, and auditability requirements
A self‑starter mentality with the ability to build and scale operations with a lean team
Nice to Have…
Experience integrating with payroll providers/aggregators and managing operational constraints (rate limits, authentication, data quality)
Background in insurance billing or premium audit; experience with ETL/ELT pipelines or rules engines
Experience with RPA bots or automation frameworks in an insurance or fintech environment
Competitive compensation
Generous vacation policy
Full medical, dental, and vision packages
100% employer paid Life and AD&D Insurance
Optional LTD and STD coverage
100% employer paid employee assistance program
401(k) with company match
About InsurePay
InsurePay® is a SaaS billing and payments platform that ensures accuracy of insurance premiums and offers integrated payments and reconciliations for Agencies, Carriers, MGAs, and insurance technology providers. We are empowering carriers to allow policyholders to pay only for what they need through accurate, timely, and data‑driven reconciliations — with a feature‑rich platform that offers carrier payables, vendor payables, and claims payments all integrated to back‑office systems.
With the ability to deliver an industry‑leading solution, we pride ourselves on being a leader in the property and casualty market. We are a venture‑backed Insurtech company who is growing fast … like really fast, and we want you to come join us!
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Worksite address
buffalo, NY, 14266, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.