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Job description
Director of People Operations
Brooklyn, NY
Overview
Salary Range $100,000.00 - $125,000.00 Salary/year Position Type Full Time Education Level Graduate Degree Category Human Resources
Description
About Us
Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.
Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.
Position Overview
The Director of People Operations is responsible for leading recruitment, retention, and compliance at Green Top Farms. This role will build and scale people programs and systems to support a growing, multi-site food service operation with a diverse, multilingual workforce.
This is a strategic leadership role that requires both hands-on execution and the vision to professionalize the people function as the company grows. The top priorities for this role are attracting and retaining talent, ensuring regulatory compliance, and building a strong workplace culture.
We think this is a really interesting role for the right candidate to play a key role in building something special at a profitable, down-to-earth business that has a blend of production-based and administrative work, a bilingual staff, and a team that's very focused on hard work and process. We're striving for equitability to be a part of everything we do, and not something that sits as a side initiative. We want to operate a sustainable business that invests in its food and its ingredients whenever possible.
We are looking for a candidate who is:
An experienced people operations leader with a track record of reducing turnover and improving recruitment outcomes
Deeply knowledgeable in employment law, compliance, and HR best practices, with New York experience
A clear communicator who can build trust and connection across a diverse, bilingual workforce
Energized by culture-building and able to translate company values into everyday team experiences
The ideal candidate brings strategic perspective, operational follow-through, and a genuine commitment to the people side of a mission-driven company.
Responsibilities
Talent Acquisition & Retention (25%)
Oversee full-cycle recruitment strategy across all departments and levels
Develop and improve onboarding programs that set employees up for success from day one
Build retention strategies to reduce turnover, with particular focus on hourly and production staff
Partner with hiring managers to define roles, set compensation, and improve time-to-fill
Establish employer brand and recruiting presence in the food service and hospitality talent market
Track recruitment and retention metrics and report on progress to leadership
Compliance, Policy & Risk Management (25%)
Ensure compliance with federal, state, and local employment laws and regulations, including NYC-specific requirements
Develop, maintain, and communicate HR policies, employee handbooks, and standards
Oversee EEO reporting, OSHA compliance, and affirmative action programs
Manage risk across employee relations matters, including investigations, corrective actions, and separations
Stay current on regulatory changes and proactively update policies and training
Employee Relations & Performance Management (20%)
Serve as a trusted advisor to managers and employees on workplace issues, conflict resolution, and performance
Oversee the employee review process, including 60-day reviews and annual evaluations
Guide managers on corrective actions, PIPs, and progressive discipline
Manage FMLA, ADA, and leave of absence processes
Handle workers' compensation claims and unemployment administration
Culture Building & Communication (15%)
Lead initiatives that reinforce GTF's mission, values, and workplace culture across all locations
Design and deliver internal communications that keep the team informed, connected, and engaged
Partner with leadership to develop recognition programs and team engagement activities
Serve as a cultural bridge across a diverse, multilingual workforce, ensuring all employees feel included and heard
Champion a positive work environment that supports employee wellbeing and professional growth
People Operations Strategy & Compensation (15%)
Define and lead the people operations strategy in alignment with company goals and growth plans
Partner with the COO and leadership team on organizational design and workforce planning
Build scalable people programs, policies, and systems that support multi-site operations
Manage HR department budget and vendor relationships (benefits brokers, HRIS, payroll platforms)
Oversee compensation strategy, including annual reviews, benchmarking, and benefits administration
Take on additional responsibilities as needed to support business priorities and the overall people operations function
Qualifications
Required Qualifications
7+ years of progressive HR experience, with at least 3 years in an HR leadership role
Strong knowledge of federal, state, and local employment law (New York experience required)
Demonstrated success in reducing turnover and building recruitment programs
Experience building or scaling HR programs in a growing company (100-300 employees)
Proven ability to manage employee relations, investigations, and compliance matters
Experience with HRIS, payroll, and benefits platforms
Excellent organizational, leadership, and communication skills
Bilingual English/Spanish
Proficiency with Google Workspace or Microsoft Office Suite
A commitment to personal accountability and continuous learning
Preferred Qualifications
Experience in food service, hospitality, or multi-site operations
PHR, SPHR, SHRM-CP, or SHRM-SCP certification
Experience with project management software (Asana preferred)
Bachelor's degree in HR, Business, or a related field (or equivalent experience)
Key Competencies
Talent acquisition and retention strategy
Employment law and compliance expertise
Culture building and internal communication
Employee relations and conflict resolution
Cross-cultural communication and trust-building
Role Details
Title: Director of People Operations
Location: Hybrid (Onsite in Brooklyn, NY + WFH)
Schedule: Monday through Friday
Reports to: Chief Operating Officer
Direct Reports: People Operations Manager, HR Assistant (when filled)
Compensation: $100,000-$125,000 base + bonus potential
Benefits
Medical insurance
Sick leave
Paid time off that increases with tenure
401(k)
Daily family meal
Potential for bonuses through our Green Shares employee bonus program
Eligibility and details subject to company policy
Green Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.
We are committed to
Worksite address
brooklyn, NY, 11210, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.