About this opportunity
Arbor Care Inc-DE lists this Director of Plant Care Operations opportunity in lewes, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Arbor Care is a growing company local to Delaware’s quaint historical town of Lewes. Created in 2014, Arbor Care is a leader in the plant and lawn care diagnostic business. We believe in enhancing the beauty of our natural landscape while providing the highest level of customer service.
About the Role
We are seeking a strategic and results-driven Director of Plant Care Operations to lead, scale, and optimize our Plant Health Care (PHC) division across residential, commercial, and HOA portfolios. This role is responsible for driving operational excellence, team performance, service quality, and revenue growth—while ensuring alignment with company standards for safety, customer experience, and efficiency. The ideal candidate is both a hands‑on operator and strategic leader who thrives in a growth environment and is passionate about building high‑performing teams and scalable systems.
What You’ll Do:
Operational Leadership & Team Development
Lead all plant care operations including scheduling, routing, service delivery, and quality control
Optimize labor, materials, and equipment to drive efficiency and profitability
Develop and implement SOPs across all PHC services
Monitor production metrics and adjust operations in real time
Coach and develop managers, supervisors, and field teams
Establish performance expectations and accountability standards
Conduct performance reviews, field audits, and training initiatives
Foster a strong culture of safety, accountability, and teamwork
Client & Account Management
Oversee service delivery for key residential, commercial, and HOA clients
Ensure exceptional customer experience and resolution of escalated concerns
Partner with sales to drive retention, renewals, and upselling opportunities
Build and maintain relationships with developers and large‑scale clients
Audit subcontractor work to ensure compliance with specifications
Financial & Performance Management
Manage departmental budgets, forecasting, and cost controls
Track and improve key KPIs, including: Revenue growth
Production efficiency
Callback/re‑treat rates
Customer satisfaction
Identify opportunities to improve margins through operational efficiencies
Safety & Compliance
Ensure compliance with all state and federal regulations related to plant care and pesticide application
Lead safety programs, training, and incident prevention initiatives
Maintain proper licensing, certifications, and documentation (including SDS)
Strategic Growth & Expansion
Develop and execute strategies to grow the plant care division, particularly in HOA and commercial markets
Design and implement new service offerings and programs
Support onboarding of new clients, territories, and service lines
Collaborate with leadership on long‑term operational strategy
What We’re Looking For:
Core Competencies
Proven ability to scale operations in a growing organization
Strong background in process development and operational efficiency
Experience with routing/scheduling systems
Deep knowledge of regional plant care and horticulture
Strong leadership, communication, and team‑building skills
Results‑driven with a focus on profitability and growth
High level of accountability and ownership
Strategic thinker with hands‑on execution ability
Strong financial and business acumen
Qualifications
Bachelor’s degree in Horticulture, Plant Science, Agriculture, or related field required
5+ years of leadership experience in plant health care, landscaping, arboriculture, or related field
Proven experience managing teams, operations, and budgets
Strong understanding of plant care, pest management, and horticultural practices
Experience with HOA, commercial, or large‑scale residential accounts preferred
Pesticide Applicator License (or ability to obtain)
ISA Arborist Certification required
Knowledge of tree care, hazard tree evaluation, and integrated pest management
Compensation/Benefits For Permanent FT Staff
Competitive salary based on experience.
Paid Time Off (PTO).
Health Insurance subsidized by Arbor Care
Voluntary Dental and Vision
Tuition Reimbursement
Professional License/Certification Reimbursement
Retirement Plan (401k) with 3% employer match.
7 Paid Holidays including a paid week off from Christmas to New Years.
Team Building Activities throughout the year
Plus much more
Work Environment & Physical Requirements
Ability to work both in‑office and in the field (minimum 20% field‑based)
Capable of lifting up to 50 lbs and working in varying weather conditions
Exposure to outdoor elements, equipment, and plant care materials
Ability to travel to customer locations as needed
Regular use of computer, communication tools, and office equipment
Additional Information
This position has exposure to inclement weather, insects, and pesticides (safety training provided).
Arbor Care is an equal opportunity employer (EOE).
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Worksite address
lewes, DE, 19958, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.