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Job description
A confidential luxury fashion brand is seeking a senior client experience leader to oversee private client relationships and elevate the brand’s high-touch service strategy. This role will shape how the brand is experienced across every touchpoint—from private appointments and bespoke fittings to exclusive events and ongoing relationship management. This individual will serve as a key ambassador for the brand, building trusted relationships with a highly selective client base while partnering closely with leadership on retention, introductions, and long-term engagement. The ideal candidate brings strong judgment, emotional intelligence, and a refined understanding of luxury environments, with experience supporting ultra-high-net-worth individuals in highly discreet settings.
Key Responsibilities
Build and maintain long‑term relationships with a highly selective private client base
Serve as a senior point of contact for VIP clientele, bespoke requests, and high‑touch engagements
Lead private appointments, fittings, intimate events, and in‑home client experiences
Establish standards for hospitality, communication, and service across all client touchpoints
Partner with executive and creative leadership to ensure the client experience reflects the brand’s identity
Represent the brand within luxury, fashion, and cultural settings
Provide insight into client preferences, relationship opportunities, and evolving expectations
Support organic growth through referrals, trusted networks, and long‑term loyalty
Qualifications
8–12+ years supporting UHNW or VIP clients within luxury fashion, jewelry, hospitality, or related sectors
Strong track record building trusted relationships in high‑discretion environments
Excellent communication skills and polished executive presence
Comfortable in fast‑paced, founder‑led environments
Flexible for occasional travel and after‑hours events
Strong aesthetic sensibility and cultural awareness
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.